BD Productions no service for high fees Internet
We are a small not for profit swim league that paid BDproductions to create and host our website. Our website was created (although it took a long time) and was hosted -- for a while. When it was time to renew, we were told we had to pay for the year in advance. I asked around and was told that this was okay. So I paid in November for the year.
In May, our website disappeared.
I emailed Ben and was told that his host provider "up and left him" Our website has not been up for at least 6 weeks and these are the six most important weeks of the swim season.
We have requested a refund and have reported him to the BBB.
I do not recommend this company. Communication is great until he receives your money and then replies to emails are few and far in between. He does not follow through on timelines, updates, or hosting the site.
Sfrsl
Boca Raton, Florida
U.S.A.
1 Updates & Rebuttals
Ben
Delavan,Wisconsin,
U.S.A.
Rebuttal
#2REBUTTAL Owner of company
Tue, August 26, 2008
The main hosting server that contained this clients website when out of business - vanished into thin air and was never heard from again. xtreme-host.com & their partner worldprowebhosting.net
I have since then converted everything over to a new, more reliable server, but some domains are still tied up in "limbo" and I am working diligently to restore them to their original condition - however that is easier said than done.
This was communicated to the client, and is out of my hands. No refund will be given, for the simple fact that it will cost me more to resolve the issue than what they have paid for their services. That is an out of pocket expense and is not covered under the refund policy.