Beach Body/Beach Body/Product Partners, LLC Lying Cheating Rip-off Artists-Sucky Customer Service-stole money Beverly Hills California
On January 10, 2008, I had decided to go online to the beachbody.com website and order their turbo jam product. I was promised 3 business days for my "free upgraded express shipping". (With the weekend, that meant it should arrive January 15th)I paid for the whole set- about 104 dollars including everything, and put it on my debit card.
I received an email on the 15th that they were shipping. Well, that was the day it was supposed to arrive.
The email said it would arrive in 3-5 business days. I was like, "whatever..I will not make an issue of it" and figured it would arrive by Friday the 18th. No package.
I called their "customer service" number, on the 15thand I use the term "customer service" loosely. Achmed (his real name, I wrote it down)told me that he had no way to track my package, but would I like to add vitamins to my order? (How can I add to an order that has supposedly shipped?????)
I got involved in some family issues, and a death in the family, and around Feb 6th, I realized I still did not have my package. I went online Feb 7th and I saw where they had charged me 104.60 on January 15th, and an additional 36.90 on Feb 6th. What was the additional 36.90 for? I hadn't even received my package.
So I called again, and Mahmet (again, a real name, I wrote it down) told me that my package was "ready for shipping" I asked him what the tracking number was, and he said he didn't know. I asked him what the additional 36.90 was for, and he said for "rush shipping" I told him I had not ordered rush shipping. He said that I did on January 15th. he said I ordered next day shipping. I said, "If I did....then wouldn't the package have arrived by now?"
I asked Mahmet if I could speak to a supervisor, and he said "NO". I told him to go ahead and cancel the order. He said he would try to cancel it- I said if it arrives here UPS is taking it back to him. he said I am not allowed to return anything without a return confirmation number, and to get that number, I need to tell him the reason for returning the item. So I said, "uhhh because your company is cheating me, taking my money without sending a product, and giving me shitty customer service"?
He said..." I am not able to put that down as a reason"
I said, "OK..How about YOU SUCK?"
He said, " I will just put dissatisfaction"
I said "Fine...whatever"
Then he said please hold for your return confirmation number.....
I sat there with the speakerphone open for about 11 minutes and the line went dead.
On February 13th, I got the following email:
Dear Mike's Mom,
Great news! Your order is on its way, and soon you'll be on your way to a fit and healthy lifestyle!
Your order information:
Order #: WXXXXXXXXXX
Shipped via: UPS Express
Tracking #: XXXXXXXXXXXXX
You can track the status of your order online by clicking here and providing the tracking number above.
Approximate delivery times depend on your ship method:
UPS 2nd Day / Rush 3-5 business days
UPS Basic / Express 5-7 business days
All Others 2-3 weeks
Important: If you don't get an update right away when tracking, please allow an additional 48 to 72 hours for the most up-to-date information.
If you are a member of the Million Dollar Body community, contact your Coach for information and support or log in at MillionDollarBody.com.
For Million Dollar Body and Beachbody Customer Service, please call 1 (800) 818-5174 or go to Beachbody.com.
Welcome to Beachbody!Carl Daikeler, CEO
Carl Daikeler, CEO
Carl Daikeler signature
PLEASE DO NOT REPLY TO THIS EMAIL.
Note: Charges may appear on your bill as Beachbody or Million Dollar Body.
#############################################
Ok-WHAT????
I canceled this!
So I called again today.(Feb 13)After waiting on hold for 29 minutes-- I got Sandeep on the phone (true name, I swear!)They said my order was being rushed to me, and did I want to fill out a customer service survey????
Believe me, I am the LAST person they want to do that.
I said- do not rush anything to me, I canceled this order weeks ago! And I am very sorry, I was having a very difficult time understanding this person.
They said they had no indication that I had ever canceled the order.
????????????
So I said, "Fine, as soon as it ever shows up, I am sending it back"
He says..."That is fine, we have a 30 day money back guarantee."
Is anyone listening to me? Obviously, this company is staffed with morons.
Mike's mom
Blacklick, Ohio
U.S.A.
3 Updates & Rebuttals
Gaius Petronius
Seattle,Washington,
U.S.A.
Beach Body is fine...
#4Consumer Comment
Mon, June 01, 2009
I haven't had any problem with ordering their products. Do they try to get you to buy stuff you probably don't need? Sure, most companies do. But I haven't found them to be unethical or misleading.
The one thing I'd point out about "Mike's Mom" is that it is totally unclear when she actually ordered the product. She says she "Decided" to order on January 10, 2008. That doesn't mean she actually ORDERED the product. Only that she had PLANNED to order the product. Beachbody's staff aren't mind readers. They don't know that you are going to order. Second, the reader clearly ignored the portion of the ordering form which stated it was 3-5 days from date of shipment. Instead of recognizing the fine print, the reader ignored this information and then assumed the product should arrive on January 15, 2008. The problem here is that we don't know when she ordered it. Assuming she ordered it sometime the night of January 10, 2008 means Beachbody wouldn't process the order until at least January 11, 2008. That doesn't mean that they will ship it that day, but that they will process the order. Then when the product did not arrive on January 18, 2008, the reader again fails to consider that the beachbody states it would be 3-5 days. Not 3 days always. 3-5 days. Then Criticizing someone's name because it's Sandeep? Seriously?
I just want to point out that this reader is not being realistic nor being fair. Had the reader actually used the Turbo Jam videos, the reader might have blown off some of the steam and dealt with the real anger issues reader has. Reader ignores the full details of beachbody's ordering process. Beachbody is alot better than this reader gives them credit for. I've ordered several things from them, including Power 90, Power 90 Master's Series (which I returned), Power 90X, resistance bands, and extreme resistance bands.
Adam
Mobile,Alabama,
U.S.A.
beachbody
#4Consumer Suggestion
Fri, January 23, 2009
I have never had a problem with Beachbody customer service. i have been a customer with them for 3 yrs. what it sounds like is lack of training for the customer service dept. every person i have spoke to spoke perfect english. However next time it is suggested that you look at the website and contact the other numbers that are posted on their. a couple things for next time.
1. you do not have a right to speak to a supervisor. It is usually good buisness practices to do so,
2. If you curse,yell, or insult a Rep. They have the right to hang up on you. I do it to customers who call up and curse and insult me when i am trying to help them.
try and maintain as much composure as possible.
3. Look for any emails on there website and address it to a supervisor of customer service. It is a message board it will be routed to the right person.
4. all beach body products come with a 30 day money back guarantee. So there is no point in getting bent out of shape when you will get all your money back less shipping. and if you can get ahold of through email a supervisor you may be able to get that back to.
5. Fill out the customer service forms. But, be professional. Insulting or the use of vulgar language will be instantly thrown away. Give specific names and specific incidents. This will help the training dept train better.
Beachbodyhelp
Beverly Hills,California,
U.S.A.
Hello Mikes Mom
#4UPDATE Employee
Wed, December 17, 2008
I sincerely apologize for this delayed response, please email me asap if you still need things resolved. Thank you.
Please anyone with any other problems feel free to email me at messageboards@beachbody.com. My name is Pierre and after reading everyone's complaints about our company I have personally set out to try and help solve the problems some of you all seem to be having. I will only have access to this email account, so please I express patience if I have not responded in 24 hours. This also means that you will not have to deal with more than one agent in regards to your account. I am human too and I know how frustrating that can be! Especially when its about your finances! Beachbody is a wonderful company with a GREAT product; I would love for everyone to want to experience this for themselves without having to worry about anything else but your health and fitness. I pledge to make that happen for everyone. Thanks and I look forward to helping solve some of your problems and issues!