Beach Ready - Fit Factory Fraudulent sign-up and credit card charges, shipped products without authorization, refused to cancel over phone, TRIOTHIN, YOUTHRESV New York New York
I suddenly found 2 charges on my credit card
TRIOTHIN
ECS * YOUTHRESV
And then received a package of pills in the mail from Beach Ready LLC (returns to Nevada) and Fit Factory (Utah)
VISA detected the fraud immediately and then I cancelled my card and disputed the charges.
The problem with sending me diet pills is that I'm competitive athlete with a low BMI and no need for diet pills.
Clearly this was a fraudulent sign-up and I received no emails, nor would they give me the email address on file when I got a supervisor on the phone.
When I called one of the rebuttal 800 numbers found on this site they told me that my Fit Factory subscription had already been cancelled, but that I would have to call another 800 number to cancel the dietary supplements, which are a separate company. They insisted that I give them additional personal information to verify my account, which I refused to do so they refused to cancel my account or help me further.
This seems like fraud and theft of credit card information. I had never heard of or signed up for Fit Factory or heard of these supplements until they showed up in my mailbox and on my visa bill.
Anonymous
Seattle, Washington
U.S.A.
2 Updates & Rebuttals
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution offer
#3
Wed, September 09, 2009
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements or products online. Our company represents some of the Fit Factory programs.
Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.
Below is the information provided with the FF programs.
Fit Factory
CS Phone Number: 1-866-407-1022
Trial: Bonus Program: 21 Days
Cost: Bonus Program: $29.95
Website URL: http://www.fitfactory.com/
Start up username: assigned by Fit Factory
Start up password: assigned by Fit Factory
Fit Factory is a great way to gain total overall wellness. FitFactory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, special diet plans for all types of individuals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being.
5 different diet plans for all walks of life
Professionally trained and Licensed Dietitians
Professionally trained and Licensed Fitness Trainers
Live Chat 24/7
Flash Exercises Gallery (See how to do the exercise correctly)
Record your progress, Keep notes
Articles to inspire, Music to get you motivated, quotes, recipes and more
For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.
If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at customerservice@cshelp.org I will assist you immediately.
Sincerely,
Online Customer SupportCustomer Service Administrator
St. George,Utah,
U.S.A.
Resolution offer
#3
Fri, September 04, 2009
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.
For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.
If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at customerservice@cshelp.org I will assist you immediately.
Sincerely,
Online Customer Support