BeachBody Debited my account for an order I did not confirm. Torrance California
I went to the Beachbody website to find out what programs they offer. I started to order the Six Week Body Makeover but stopped short of confirming the order. I decided to investigate the company to make sure it was legitimate before ordering anything. I found numerous complaints about Beachbody sending people orders and debiting their accounts without permission. Later that day when I checked my email I had one from Beachbody confirming my order. I immediately emailed them and let them know that they did not have authorization to remove money from my account. I received another email saying they had already sent the order. I sent another email letting them know that it is illegal to take money out of my account without authorization. The next response said to talk to their customer service center. I have been left on hold for extended periods of time with no response.
Nicole
Willits, California
U.S.A.
1 Updates & Rebuttals
Beachbody Vp
Santa Monica,California,
U.S.A.
A reply from Beachbody -- we're here to make you satisfied
#2UPDATE Employee
Fri, December 26, 2008
I am sorry you feel you had an issue with one of our products or service. I am a VP at Beachbody and happy to help you resolve any problem you may have encountered. You can reach us several ways, by either sending feedback through this page:
http://www.milliondollarbody.com/feedback_public.htm
Or using out Contact Us page at:
http://beachbody.custhelp.com/cgi-bin/beachbody.cfg/php/enduser/home.php?p_sid=m5R_hlmj
Or you can call our customer support hotline toll free: 1 (800) 207-0420, Mon-Fri 9 AM-7 PM, Sat-Sun 10 AM-6 PM EST.
If you ordered from us via telephone we record the call and can send you a copy of the recording. We do this to ensure that our customers are protected in case of any misunderstanding of what they ordered and to make sure our customer service representatives place the order as agreed to by the customer. So please reach out to us and we'll get your issue resolved.