Beachbody Dvds do not work and they refuse to replace the defective ones Internet
Purchased nearly all of the workout dvds ever made. Beachbody dvds were the only ones I have ever experienced problems with, particularly the Shawn T dvds. The dvds skip, pause, or just refuse to play. Some were just thrown in the trash. These dvds are brand new, no excuse for these problems. But I accpet there will be some problems. So I contact them expecting them to replace just the ones that I am having problems with. Nope, they refuse to send me a replacement. So as a result I am going to make sure to let everyone know to stay away from ANY Beachbody products. You would think after all these years they would get it right. But I guess as long as someone is buying from them, they could care less.
1 Updates & Rebuttals
Beachbody Customer Service
Santa Monica, CA 90404,California,
Beachbody Customer Service
#2UPDATE Employee
Thu, February 13, 2014
My name is Curtis and I work for Beachbody Customer Service. After reading your post about our company I’ve personally set out to try and help solve these problems. We do apologize for any inconveniences this may have caused. If any of the workouts you ordered from us did not play upon you receiving them we will replace them free of charge no questions asked. We stand behind all our workouts that are authentic and purchased directly from us at www.beachbody.com or by calling our Beachbody customer service. The only DVD's we do not replace are DVD's that customers purchase through third parties that we cannot verify were ordered from us originally. Please contact our customer service at 1-800-240-1068, we apologize for any inconveniences this may have caused.