Complaint Review: Beachbody

Hello,

I had a subscription with them but advised them last year around December on their website I did not want to renew. Since then, I have been charged twice via Google Pay. Once on February 14 ,2021 for $40.95 and the second charge on May 19, 2021 for $40.95. I ended up deleting all credit cards on my google pay account, which was under my email of emmeline.928@gmail.com.

Later, I have received emails allegedly from BB saying that they are trying to charge my credit card account. Their email address is teambeachbody@email.teambeachbody.com.

This is what the email says ---

Dear EMMA,

Thank you for placing your order for . Unfortunately, we were not able to process your payment. Please visit our Beachbody Support site, and choose our self-service option “Update Credit Card” as soon as possible to update your credit card information.

This communication is in reference to order # . 139050539.

Sincerely,

Beachbody Customer Engagement and Support

Beachbody www.teambeachbody.com/shop/us   If this is a separate scam, then BB should know that their servers have been hacked and my personal information has been compromised. I would like a refund of $81.90 back to my Mastercard ending in 2469.   Thank you, Emma Ramirez

Action required: Important information regarding your order Yahoo/Inbox  

Team Beachbody <teambeachbody@email.teambeachbody.com> To:emmaldtrainer@yahoo.com

Sat., Aug. 7 at 4:40 a.m.   View Online   Shop Beachbody On Demand Blog      

Dear EMMA,

Thank you for placing your order for . Unfortunately, we were not able to process your payment.

Please visit our Beachbody Support site, and choose our self-service option “Update Credit Card” as soon as possible to update your credit card information.

This communication is in reference to order # . 139050539.

Sincerely,

Beachbody Customer Engagement and Support

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I do not know if this is a separate scam. I have received 3 emails but I delete them. If it is a scam then BB should know their servers were hacked.