Complaint Review: Beacon Cafe on Beach Keller Tx

A rep named Paul Price contacted me, claiming to reduce my cost of credit card fees, in writing he was reducing my fees from .05  to  .025 per transaction, eliminate other fees, etc.  After three different incidents, where my credit card machine shut down, I was left for days without credit card processing.

First, when I upgraded my internet service to a faster speed, 2 and 1/2 days,  then the machine they provided me, a hypercom Optimum 4220 shut down without any notice from anyone. Come to find out the manufacturer had notified all their dealers, including Red payments of the shut down....it took three days for them to find and ship a new processor, another three days of credit card loss. Then the newest machine shut down on a Friday (ingenico ICT220) a required an authorization code, which was not available until monday.....another three days.

During these problems, I reviewed my red payment statements and discovered that many fees were still being charged to me, as well as, my per use fee was .o49 instead of the  .025 promised. He also promised to help refund the $295 fee that Heartland charged me to change to Red payments (cancellation fee). He never did a thing to recover the fee and was not available when I needed help. On the last incident with the authorization code, he would not even return my phone call. I am done with Red payments!