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  • Report:  #782223

Complaint Review: Beaming White

Beaming White Luis Lajous Best teeth whitening supplier in the industry Vancouver, Washington

  • Reported By:
    Shawna D. — Portland Oregon United States of America
  • Submitted:
    Wed, September 28, 2011
  • Updated:
    Fri, May 15, 2015

I am so happy being a customer of Beaming White's that I feel the whole world should know about them. I have been using their products for over 2 years and their gel really does give the best results I have seen. I have tried many other products, some before theirs and some after I started using them and I cant find anything that works better. If you have ever seen their Futura whitening light you know its really nice looking and feels and looks real solid. So for my money, they do have the best teeth whitening products in the industry. As they told me the first time I talked to them, try their product and compare it with everything else out there and then decide for yourself. 

I have actually visited their headquarters a few times because I live in Portland and I always go there to pick up my product. The first time I went my sales rep gave me a tour of the entire company, including the offices, the production area, the lab and the warehouse. I have even met the chemist twice and he seems to know his stuff. The lab might not be the most high tech, but its a real lab with real lab equipment and they have a few machines to make the gel and  a few to fill the pens and syringes. Every time I have gone in the production area they are filling something in very large quantities and they have barrels full of raw hydrogen peroxide and other chemicals and all kinds things you would expect in a real production or research lab. They definitely make the gel and I think that even though its not at the level of Pfizer, I doubt that anyone else making teeth whitening gel would have a more sophisticated lab. You would probably have to be big pharma to have a lab that was much better. Im comfortable that the product is good and safe and made in a proper fashion so I definitely can vouch for them. 

I also saw an area that I can't remember what they call it but where 2 people were assembling the Futura light. It's really great to watch American companies still manufacturing product in the US, especially in the teeth whitening industry where everyone seems to get all their stuff from China. I urge anyone who is planning to get into the teeth whitening business in a big way to visit the suppliers they are considering buying product from. It's an important decision, and I'm glad I finally came across them because they really add a lot of value besides just having really good products. I wish other companies knew how to give that level of customer service. I don't know how Luis, who I think is the owner, manages to run such a tight ship, but kudos to him. 

1 Updates & Rebuttals


Luis

Vancouver,
Washington,
United States of America

Thank you - No scams, lies or frauds at Beaming White

#2REBUTTAL Owner of company

Fri, May 15, 2015

I don't know who the customer that wrote the review is, but I'd like to sincerely thank him or her. We strive to provide the best customer service in the industry, and I think almost all our customers feel the same way the reviewer does. We have a 30-day money back guarantee, and although we have sold literally thousands of teeth whitening lights, I don't recall a single customer ever returning the product. The Better Business Bureau had us rated A+ the last time I checked. 

We continue to innovate in an industry that rarely sees any innovation. For example, when peroxide-based whitening products were outlawed in Europe for anyone but dentists, we delivered a non-peroxide based teeth whitening gel that allows spas and salons to offer teeth whitening services, very affordably, to consumers. No lawsuit has ever been filed against us. We practically never receive complaints from customers, and we usually get the exact opposite:  many of our largest customers used to buy from a competitor but after trying our product and our experiencing our customer service, they were happy to give us all of their business.

We invite any customer or potential customer to come and visit our offices and production facility in Vancouver, WA. The lab is housed in a large cleanroom to prevent the product from being potentially contaminated. Our offices are very professional and very clean. I wish more customers could come and visit us so they could tell others how professional our organizationa and our facilities are. 

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