Bear Country Vacations - Patricia abusive runaround ripoff California
I orignanally was dealing w/ Bear Country Vacations, servicing out of Toronto. The customer service & responses were friendly, but not exactly correct or effecient. When the company was moved (bought out) by Patricia, the nightmare began. I literally had to dig up original paperwork & paid reciepts to prove I paid the original itinerary fees. I was told over & over by rude emails that I was wrong. I had never paid Bear Country a penny.
About 10 emails & faxes later, I was proven to be right. The itinerary department, not sales, or owner Patricia provided me with the information, proving & acknowledging the proof was in their hands/files all along. It has been nothing but a runaround since 11/04. I have recieved nothing but rude & ignorate responses regarding my acct #3509. They have sent me an itinerary the end of April, for travel & $1600 (approx) due asap.
I wouldn't trust a trip to the corner store set up by Patricia or Bear Country. I will be asking them for a refund, and can guarantee a fight from them. I have every correspondence & original e-bay/paypal info back to 3/25/03 until today, 5/8/05.
Theresa
Amherst, New York
U.S.A.
1 Updates & Rebuttals
Theresa
Amherst,New York,
U.S.A.
The response when I requested my refund
#2Author of original report
Wed, May 11, 2005
Date: Sun, 08 May 2005 02:12:09 -0700 View Contact Details
View Contact Details
From: "Bearcountry Vacations Incorporated"
Subject: Re: refund please
To: "T. Kelly"
CC: ClassAction@ripoffreport.com
Teresa,
You contacted us regarding your vacation and were very
snotty in all your
emails and faxes. We issued you a itinerary within the
terms and conditions
and your request. You chose not to respond. It is clearly
stated in the
terms and conditions of the offer, that no refund will be
issued once a
itinerary has been issued whether accepted or declined. No
refund will be
issued to you.
Patricia
----- Original Message -----
From: "T. Kelly"
To:
Cc:
Sent: Saturday, May 07, 2005 10:33 PM
Subject: refund please
> Dear Patricia @ Bear Country Vacations. Please refund
any
> & all monies I paid to your company for my vacation. I
> must say I have never dealt with such a rude and
> incompitant person or company. I will complain about my
> experience to any & everyone I can. I feel sorry for any
> other or future customers that have to deal with you &
your
> company. Theresa Kelly....customer ID 3509
>
> This message is not flagged. [ Flag Message - Mark as
> Unread ]
>
> Date: Thu, 28 Apr 2005 14:35:45 -0700
> From: "Bearcountry Vacations Incorporated"
>
> Subject: Re: Customer ID # 3509 - Itinerary for Cancun
> To: stillbinme@yahoo.com
>
>
> Dear Theresa,
>
> You faxed us a snotty letter with your new dates and
asked
> us to humor you with a response. Well, we did "humor"
you
> with issuing a itinerary and you did not feel the need to
> "humor" us back with a response. Now, when you are
> actually ready to proceed with this serious matter, then
> you can let us know dates that will work for you. It is
> important to note that we will not respond to rude
> messages, so, dates that are midweek (Tuesday, Wednesday,
> Thursday) at the very least 10 days apart and in
> chronological order, please send them to
> registration@bearcountryvacations.com.
>
> Thanks,