Complaint Review: beau derma and revita eye

I orderd a "Risk Free Trial" of RevitaEye, all I was supposed to be charged was the 5.49 for shipping and handeling, and if I didnt like the product, I was to call and cancel within 14 days, that simple.

While waiting to recieve the free trial, I was reading a news article online, and in the sidebar popup section was another ad for two totally seperate products I had never heard of before, so I decided to read it, this is where I knew I had been ripped off before ever even recieving my free trial. The other products I was reading about had the EXACT words, about the product, the EXACT same people who gave their reviews in the EXACT same words as the products I had ordered.

So I finally recieve my products in the mail, and of course, it is just another eye creme that does no more at all than any other one that can be purchased anywhere, so I decide to call and cancel my free trail before the 14 days is up, the very first recording on the 800 number is "If you are calling to cancel your free trial press 1" ok, simple enough, I press one, and the next recording say, your order has been canceled, your credit card will be billed 42.95 immediately for canceling.

Not acceptable to me, so I listen to the entire automated speel thinking I will be given a option to speak with a live person, wrong!  So I know that by pressing zero during any automated call gets you to a live person, so I do, only to be told that its to bad, I ordered the "Risk Free Trial" at my own risk, and canceled it so they had charged me the $42.95 and that was that.

After a heated debate with said person, she said she would give me a refund of 15%, not acceptable, after then being placed on hold, she comes back and says refund of 20%, I then threatened a law suit, the BBB, and the Chamber of Commerce, and she asks to please not contact an attorney, now I have to go thru the process of mailing back to her the reminding amount of product from my "Risk Free, Free Trial, pay for shipping again, and pay for delivery confirmation, and then I will be refunded the $42.95.

And besides this, I also ordered the Beau Derma, same story, same 15% and 20% story, and they say the two products are not owned or sold by the same company, but the retun address is EXACTLY the same address... I call FRAUD on these people, and I only wish a Attorney would bring a law suit against them, I would be the first person in line to sign the papers!

Sandy