Complaint Review: Beau Derma

I ordered a free sample of Beau Derma and Revita Eye from an online advertisement, it stated $4.95 shipping and handling would be charged and I had 14 days to try the product and could call and cancel within that 14 days for any reason and would not be charged further.

I called on the 14th day as my skin was peeling off my face and I had cracked open sores around my eyes, and I was informed that it was a "free trial", not a free sample, and that I would still be charged $89.95 for each product, but since I called to cancel, I wouldn't be charged anything after that.  They also mistakenly sent me two saI amples of Beau Derma, so they were going to charge me $89.95 x 3.  I stated I did not order two samples of Beau Derma, and that I was having a terrible reaction to the product, and that I would gladly send it back to them, but I was not paying another dime for their product.  I was offered two or three discounted deals to just keep the products, but I blew up, telling them I was not keeping something that I was obviously allergic to, and that I had followed their instructions and called within the 14 day trial period. 

After threatening to sue them and file fraud charges against them, the customer service rep finally relented and sent me a Return Mail Authorization, but she only sent me one for the Beau Derma, even though I told her they sent me two.  I emailed her back immediately and told her she needed to send another RMA for the other order, and I got a response that this could not be handled by email.  BULL CRAP!  I also had to call Revita Eye, at the same address but a different phone number, and went through the entire ordeal again, with the same discount offers to keep the product, but I refused until they relented and also sent me an RMA to mail the product back.  I sent all three products back a few days ago, and imagine my surprise when I saw a charge on my credit card today for $89.95!  I called the company once more and I was told I had not cancelled my subscription for one of the Beau Derma orders.

I immediately told Aiza that I had called, I had informed the other customer service person that they sent me two products and that I was returning both, and that I was sure she had record of this conversation.  I then told her if the charge did not come off my credit card I would immediately file fraud charges and hire an attorney to sue them.  She quickly relented and told me they would take the charge off my credit card and I would not be charged any further.  We'll see what happens!  Please, please do not order from this company.  I don't know what is in their product, but almost every review I've read has reported having a reaction to this product, and believe me, if it were made of gold it would not be worth $89.95 a month til you call to cancel.  What a rip off!