Complaint Review: Beaute wrinkle reducer an Beaute cream

Purchased product on Aug 21, 2017. Didn't like product and spoke with Edna to cancel my order on Aug. 30. Edna said to continue using the product for another 14 days and if I still was not satisfied to call back and my free trial and I would not have to mail back the remaining product. I called on Sep. 14 and spoke with Carlos. I said I was not satisfied nor could I afford these products only to have Carlos offer them at half the price. I repeated that I did not have the money to apy for these products, even at half the price. Carlos then cancelled my subscription. That same day I received a Cancellation Notification stating that "This email is to inform you that your subscription status has been updated and ANY ONGOING or all future charges have been cancelled as per my request".

I was looking at my online checking account on Sep. 21 and to my surprise Beaute debited my account on Sep. 19. I immediately called customer service and spoke with Nicolas only to have him say he could not help me. I asked to speak with a supervisor only to be told that there was not a supervisor on the premise. At this point Nicolas said he could not help me and hung up the phone. I called back and spoke with Manny only to have been disconnected.