Complaint Review: Beautifulhalo.com

BEWARE! Been over a month - Only received 1 unit of my 2 unit order. No phone number, no email address - I am so stupid for doing business with this company. No instructions inside unit. They shipped it ON A BOAT!!!! that was never presented up front!

Ticket #126781
Ticket Status:Processing
Ticket ID:126781
Order Number:1452319
Order Date:May 02,2020
From: Marilyn Hutton May 11,2020 11:26 AM
Subject: Have not received order

Why hasn't my order shipped yet? Your tracking info provided is not real - has not moved at all (see attached image) - please advise ASAP before I contact my credit card company. I need to hear from you within 2 days.

From: Customer Services May 13,2020 10:33 AM
Dear customer,

As we check, your order was shipped out

By sea.

It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.

The tracking information will be updated when it arrives in US as well.

Please kindly wait for it.

Have a nice day.

Regards,

Vecchio

From: May 13,2020 02:46 PM

by a boat?

i cant wait for a boat - cancel my order now please

From: Customer Services May 15,2020 03:57 AM
Dear customer,

Sorry for that, as checked, your package is still on the way, please kindly wait, many thanks.

The order can't cancel as it was shipped according to our site policy, hope you can understand.

Regards,

From:
May 31,2020 03:26 AM

payment cancelled with PayPal

From: Customer Services June 02,2020 01:26 AM
Dear customer,

As we check, your order was shipped out

By sea.

It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.

The tracking information will be updated when it arrives in US as well.

Close the case please.

Have a nice day.

Regards,

Vecchio

From:
June 09,2020 11:51 PM

Only one light has been delivered June 6 - over 1 month from order date. Where's the other one? I have committed to make it my life's mission for 1000 bad reviews for your company - my customer has cancelled their order - Lost $100's of dollars because of you