Complaint Review: Beauty & Truth

I have been disputing these charges since 2/1315.  Here is what I wrote to my credit card company:

 Attached please find 7 Exhibits related to charges on 2/10/15 for $88.49 (referred hereafter as WRINKLE) and 2/12/15 for $79.95 (hereafter referred to as OXY).  Please refer to Exhibit 1.  Both cosmetic products were ordered from a company that goes by the name Beauty & Truth.

Please refer to Exhibits 2-4 for OXY, which was ordered on 1/24/15, shipped on 1/27/15, received 2/2/15 and canceled via phone on 2/13/15 (cancel #333-211715).  There were 3 days expended due to shipping; 6 days expended due to delivery; and, 11 days for use prior to cancellation.

Please refer to Exhibits 5-7 for WRINKLE, which was ordered 1/24/15, shipped on 1/27/15, received on 1/30/15 and canceled via phone on 2/13/15 (cancel #150-211691.  There were 3 days expended due to shipping; 3 days expended due to delivery; and, 14 days for use prior to cancelation.  HOWEVER, the directions for OXY stated that it had to be used in combination with WRINKLE.  Thus, I did not begin using OXY until WRINKLE was delivered on 2/2/15.

NOTE:  the cancel process was automated via phone at 866-710-5109.  I was issued 2 cancel #s via a machine, not a human.  There was no information provided by the machine cancelation regarding returning the product.  I would be happy to return these lousy products, but I have never been provided with information regarding a return address.