Complaint Review: Via Beauty

Offered "free" trial. Just pay shipping. I ordered face cream and then offered another free trial of eye serum.  No contact info included with shipment in order to either reorder or cancel.  They charge you full price for the "free" trial 10 days after you order. So they're not actually sending you a trial size but a full size product which costs $200+ .  No where in the free trial sign up is this info disclosed. Then it becomes an automatic shipment once a month. 

In second shipment still no contact info or account number.  I had to call number on my credit card statement. On Top of that it gets billed to different companies each month so if you are not diligent in your statements and do a lot of online ordering it could be several months before you would catch it. I googled via beauty again online and that actual product came up under juliette beauty and another one visage pure.

I suspect probably multiple different names to keep themselves under the radar. I called today to cancel and received a rma return # which I supposed means now I'm screwed to ship it back but I was promised a credit once product is received back. The initial charge I will take up with the credit card company as a scam.