Complaint Review: Bebcare

I placed an order for the Bebcare video monitor on on April 5, 2021 and received the monitor about a week later. Order number is ORDER EN-H2452A. Late December 2021, the parent unit stopped charging. We used the monitor for less than 9 months before it ceased to function. The monitor was very well maintained, and it still looks brand new. 

I reached out to the business, and their customer support said the charging port of our monitor isn't covered by their warranty. They admitted that the (older) version of their monitor we own - which we purchased less than a year go - has a charging port with issues. I am not sure this is accurate, or that their "newer models" don't have this charging port problem. I find it difficult to believe any claims this business is making, based on their slow customer service response and due to the fact that they quit all communication wile we were emailing about our problem. 

Their resolution was to offer us a 30% discount if we purchased a replacement monitor. It is unacceptable for a $250 baby monitor to break less an a year into using it, and for the business to resolve the issue by asking the customer to purchase a new product at a token discount - a discount which is only slightly better than coupons readily available to anybody online today. 

We even tried fixing the monitor ourselves by taking it to a electronics repair shop, however they informed us that the case of the monitor is welded shut and cannot be opened. This is keeping them from getting to the charging port and fixing it/replacing it. 

This is a poorly built product and I am writing this review so that other parents are aware and don't spend the money of it.