Becker Animal Hospital Pet got sick under his care San Antonio Texas
I dropped my dog off ,since the wait was long there to just get shots.I was planning to leave my dog there and wanted him up to date. So later in the week, I boarded my dog for the holiday weekened. I came back and picked it up and noticed my dog acting strange. It was hacking allot, he wasnt his happy self, he was wimpering allot and refused to eat for the longest time.
I called becker up and asked why is my dog acting strange. "I dont know, figure it out." He said. "Uh...thats why Im calling you." "Well, I dont know, maybe you did something to it.""no, its been in your care the whole time." "I dont know then." He hangs up on me.
So, I call back and talk to some guy and ask, if he could help me since becker was useless. "Well, the symptons sounds like kennel cough." I was shocked, "how can it be kennel cough when I paid for the shot MYSELF at your location?" "You didnt pay for anyshots."
"Uhh...yes I did. I have the receipt." It said I paid for the shots. "Our records show that your dog didnt get anyshots." "so I paid for shots that were never given to my dog?" "If the boot fits."
I asked to talk to becker and asked him how was it that I paid for shots that were not given to my dog.
'Well, its your fault that you cant take care of your dog."
I asked for a refund and Becker got defensive. He refuse to give me a refund b/c I never got the shots, But I paid for them. He claimed that that bill was for a checkup for them to see if my dog could stay, not shots.
"dont bother me b/c of your stupidity." He hung up on me.
I was livid. I did call around and took my dog to get help.
Eventually I took him to a Animal emergency room and they treated him. I told the drs my case and they stated 'oh, he's like that. Everyone knows. Half his old customers come here."
"So, he's stealing money for his own selfish greed and hurting animals in the process and STILL is working as a vet?" Besides that I got a call, I let the answering machine take the call, from becker stating that I owe him money.
Apparently my dog got other dogs sick and he wanted me to pay for the other dogs treatment since I was the reason that caused it.
Is he that evil?
He Blames others for his mistakes?
Well, I didnt answer him and reading the other complaints about 'dr quacko', Im waiting for his letter.
anonymous
anonymous, Texas
U.S.A.
1 Updates & Rebuttals
John Quiroz
San Antonio,Texas,
U.S.A.
False Data Reported
#2UPDATE Employee
Thu, August 06, 2009
My name is John Quiroz. I operate as an office manager here at Becker Animal Hospital. This rebuttal is in response to the above mentioned complaint.
Firstly, there are several statements made in the complaint that are baseless and false. No one in our office ever has to wait. We operate on a walk-in basis. We do not take appointments so the decision to have services done at our office is entirely up to our clients.
Example 1:
I called becker up and asked why is my dog acting strange. 'I dont know, figure it out.' He said. 'Uh...thats why Im calling you.' 'Well, I dont know, maybe you did something to it.''no, its been in your care the whole time.' 'I dont know then.' He hangs up on me.
Our Factual Data:
This is not how we operate and treat our clients in the office or over the phone ever. We are here to service our clients and their pets with the highest pet care available. I investigated this complaint with Dr. Becker and we could not figure who this client could possibly be. We do not accuse or blame our clients of not taking care of their pets. We are here to inform and educate our clients with the data that explains a condition that their pet may have.
Example 2:
So, I call back and talk to some guy and ask, if he could help me since becker was useless. 'Well, the symptons sounds like kennel cough.' I was shocked, 'how can it be kennel cough when I paid for the shot MYSELF at your location?' 'You didnt pay for anyshots.' 'Uhh...yes I did. I have the receipt.' It said I paid for the shots. 'Our records show that your dog didnt get anyshots.' 'so I paid for shots that were never given to my dog?' I asked to talk to becker and asked him how was it that I paid for shots that were not given to my dog. 'Well, its your fault that you cant take care of your dog.'
Our Factual Data:
The office receipt is an exact duplicate of what services are completed in our office. The services requested are written down by hand before they are entered into our system as completed. We have staff codes to identify which staff member is responsible for services performed on every pet that stays in our hospital.
We follow strict protocol for everyone one of our clients to ensure that the highest quality care is given to their pets.
Vaccinations are preventive care. Vaccinations do not guarantee an illness free pet.
Unfortunately, if a pet is overdue and not UP TO DATE, as the individual filing the complaint states, then their pet is at high risk for disease or illness. Vaccination administration do not provide IMMEDIATE protection. The pets owm immune system will initiate a vaccine response.
Example 3:
Apparently my dog got other dogs sick and he wanted me to pay for the other dogs treatment since I was the reason that caused it.
Our Factual Data:
Our office has never asked a client to pay for any other clients sick pets.
As a matter of fact, our office has never once encountered a contagious outbreak as stated by the client. We have never had to notify other clients that there pets were ill due to a viral outbreak within our clinic caused by another pet. Nor have we ever had to treat other clienteles' for this stated situation.
We are here to provide the highest quality care available to our clients and their pets. Feel free to direct any questions or concerns to myself directly or anyone else at our office.
We will be relocating to our brand new hospital and pet resort in September 2009. Feel free to visit our website or stop by our current location for information you may need.
Thank you,
John Quiroz
Shift Manager
Becker Animal Hospital
www.beckeranimalhospital.com
(210) 732-5148