Beechmont Toyota, Cincinnati OH BEWARE OF SERVICE RIP-OFFS!!! Cincinnati Ohio
I have brought my Toyota to beechmont toyota two separate times now for scheduled maintenance. Both times, even though there were no additional services needed or performed beyond the expected scheduled maintenance, by the time I got the bill, it was at least $100 more than quoted. Bear in mind that this is SCHEDULED maintenance - such as a 30,000 mile service.
This is also the only dealership I've encountered that doesn't wash your car before returning it to you - in fact, they'll smear a little grease around on your headliner, steering wheel, door arm rests, and other hand-operated controls.
They tell me that they don't have a carwash on premises. Neither does Ft. Myers Toyota, but they will TAKE your car to a car wash, OR wash it by HAND on premises.
The ...ahem..."lady" at the check out looked, sounded, and acted like she was drunk, and was covered with tattoos - tattoos that could have easily been covered, had she been wearing much - not at ALL a professional image. I felt like I was in a biker garage.
People in the area have told me that sometimes they don't even really replace parts they say they do - such as air filters - but I can't say for sure - just beware, and mark your old parts that are being replaced, and request that they show you the parts they replace.
Additionally, they've STILL never corrected the transmission slippage issue I've reported to them. I guess because it's supposedly covered by the warranty, and warranty work doesn't generate cash for the dealership.
I'll never go back there, and I'd recommend you don't either. If you do, be prepared to pay more than quoted, and be treated badly.
This dealer has cost Toyota my repeat business. I won't buy another Toyota product ever again. I used to drive only BMW, and I'll probably go back to them.
Don
Naples, Florida
U.S.A.
5 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
U.S.A.
WINNING ANY TYPE OF AN AWARD FROM A CORPORATION WHOSE WAY OF DOING BUSINESS IS BASED ALMOST ENTIRELY ON LIES, TRICKERY, DECEPTION.....
#6Consumer Comment
Sun, July 12, 2009
MANIPULATION, GREED, & the CONSTANT PURSUIT TO FINANCIALLY INJURE THE INNOCENT isn't necessarily something to brag about, wouldn't you agree?
'Google' this- BALTIMORE SETTLEMENT CALIFORNIA TOYOTA, and read the class-action lawsuit by African American & Hispanic consumers who were charged HIGHER INTEREST RATES on their car loans from Toyota due to their RACE!
Guess what? TOYOTA SETTLED THAT CASE! I wonder why???
'Google' this- SEXUAL HARASSMENT TOYOTA, and read about the lawsuit filed by a former female employee at Toyota's headquarters in New York! Toyota SETTLED that lawsuit too, didn't they? I wonder how much she got???
'Google' this- ENGINE SLUDGE, and go to the consumeraffairs website about 'Toyota Engine Problems', and read all of them! Make sure to click on 'Airbags' when you're there and read those complaints too!
>>>>>>>>>>YOUR LIFE COULD BE IN DANGER IF YOU HAVE A TOYOTA
If your airbags are defective in your Toyota and you're in an accident, then YOUR LIFE COULD BE IN DANGER, wouldn't you agree?
WHISTLEBLOWER LAWSUIT!!!!!!!!! WHISTLEBLOWER LAWSUIT!!!!!!!!!!!!! Simply-
'Google' this- TOYOTA AND GENERAL MOTORS HAVE BEEN NAMED IN A LAWSUIT THAT, and read the article NOW!
TOYOTA- MOVING BACKWARDS & INTO THE RED!
(Toyota LOST over $4 BILLION last year!)
SPREAD THIS ALL OVER THE WORLDWIDE WEB!
Thank you.
I'm Karl, and I approve this Update!
Beechmont Toyota
CINCINNATI,Ohio,
U.S.A.
Service manager
#6REBUTTAL Individual responds
Wed, July 08, 2009
Beechmont Toyota has always taken great pride in our commitment to customer satisfaction. We have won Toyota's Service Excellence Award 13 times. We have won Toyota's presidents award 7 times. Our customer retention rate is consistently above 67% compared to 57% for the region. This measures our customer's loyalty to our service department. We would welcome the opportunity to discuss and resolve the situation. Toyota reimburses our franchise retail to repair any warranted defect in material or workmanship on any vehicle that is covered under the factory warranty. We welcome any and all warranty work. We are currently in the process to overhaul our entire dealership and in particular our parts and service departments to better service our customer.
Tech1
Laurel,Maryland,
U.S.A.
Dealers make money from warrenty
#6Consumer Comment
Sun, March 01, 2009
The dealers make plenty of money from warranty
Did you go on a road test for the transmission?????
The Technician may have not been experienced or it was not happening at the time.
You cannot diagnosis something that is not their at the time I see it every day. One time I drove a customer's car (with permission) 160 miles with no results for a headlight failure.
Christopher
Georgetown,Ohio,
U.S.A.
Read everything!
#6UPDATE Employee
Wed, February 18, 2009
After reading the report on Beechmont Toyota, I felt compelled to share a few things which I've encountered as a service advisor. I do not work for Toyota presently, but the owner of our dealership also owns Beechmont Toyota. I was previously a service advisor at another dealer and I have to say that one of the biggest problems I had was this: People don't always take time to read over the service CONTRACT before signing on the dotted line. Each repair order has a spot where a customer may sign and a)receive any old parts back after service, b) receive written and/or oral estimates, c) to authorize repair and authorize an initial estimate. It's been my experience that 90% of people throw down their John Hancock without a second thought, and go on their merry way. As far as any extra charges, that contract also says that the customer will be notified of any unexpected overages before proceeding with that work.
I don't know if any of these things happened on the visit in question or not. I could be way off. I do know that I always gave the customer as much information as possible beforehand, so as to avoid problems later in the repair. Don't be afraid to ask your advisor as many questions as possible at the outset and avoid this kind of thing in the future.
Thanks for your time.
Chris
Friendly Help
Anderson,South Carolina,
U.S.A.
Gee, Don, isn't Cincinnati, OH a bit of a drive from Naples, FL just to get your Toyota serviced?
#6Consumer Comment
Sun, July 13, 2008
So Beechmont Toy is a bad place? So what else is new. Toyota cannot control a dealer thanx to Congress. This prevents those nasty car manufacturers from controlling the marketplace.
If you prefer Ft Meyers Toy, go there. I bought from a Toy dealer because they have a good reputation, and they have been very reasonable in providing service.
If you prefer BMW, then get one of those. I had a former colleague (I have retired) who drove a BMW. His BMW's oil changes were $150 every 3000 miles. Sounds like a bargain to me. This dude's wife drove a Mercedes. His wife's Mercedes' oil changes were $250. No wonder they couldn't afford to refi their house to get a lower interest rate!