Belisi Clothiers RIPOFF TOTAL SCAM FRAUD OVERCHARGED FALSE ADVERTISING Jupiter Florida
This company is a total scam. They spammed me initially to get 3 neck-ties for $3 a piece, no strings attached. I went to their website, bought the 3 ties and got a free pen with it. Total came to $16.95 ($9 for the ties and $7.95 for shipping). I see an entry on my on-line credit card statement for $162.95. Very shady.
So I check the confirmation e-mail they had sent me and find that there was neither a summary of my order nor a total amount charged.
So I look at their website and there's no phone number listed anywhere. To send them an e-mail, you need your membership id and last 4 of your credit card (quite unusual). Since I don't have a membership id, I type in my e-mail address to have them send it to me. The system does not recognize my e-mail address so I can't even e-mail them telling them there's a problem.
So I call my credit card company and have them debit the balance ($146) from the merchant and credit it back to me. I'm sure they will dispute this, and I probably won't even get my merchandise.
I also find an 800-number for them on the web (800-434-1962) but it's all automated. There's no real person answering the phones.
THIS COMPANY IS A TOTAL FRAUD!!
Ankur
New York, New YorkU.S.A.
Ankur
New York, New York
U.S.A.
5 Updates & Rebuttals
Director Of Customer Service
Jupiter,Florida,
U.S.A.
CUSTOMER MUST HAVE ORDERED ON ONLINE STORE RATHER THAN CLUB AREA
#6UPDATE Employee
Mon, April 04, 2005
A representative was asked to submit a response in my absence and I believe the wrong reply to this complaint was submitted. The reply submitted was an old reply to a very detailed complaint,So please disregard the 1st reply submitted to this complaint and refer to this one.
Although there is not enough information on this complaint to access this customers account it appears that this customer ordered off the online store rather than the Club Membership Area. This is the only way this customer would have been charged this amount. They apparently- submitted their order through the NON-Member area or the "Belisi Shopping Link". This would be the customers error. The customer also should have noticed the charge was wrong prior to submitting their order, as the server provides a detailed invoice with a total of the charges that will reflect on their account prior to allowing them to submit their order, Rather than a "fraudulent overcharge" the amount was probrably right- being the customer did not order the ties through the Club Membership.The customer submitted his order for this amount- Not Belisi Fashions.
This also would be a reason why this customer cannot log into their account. A non membership order, off our online store- is a "One Time Order" meaning the customer does not have an account. Therefore there is no membership ID involved in these orders and no availability of online access.
Our website however, discloses the phone number in the terms and conditions, in the FAQ's and the customer can find our phone number on their credit card statement. Our 800# is in service 24/7 and customer service representatives answer phone calls from 8 am- 5 pm EST Monday- Friday. If the customer could not get through to a live person then they probrably were not listening to the directions or following the phone tree.Also. By pressing "0" you are redirected to an automated voicemail.
This customer needs to contact us, follow the phone tree as it directs him. This charge is easily fixed and his account can be easily transfered to a membership account. Disputing the charges however, will result in his account information and credit card being banned from our system.
The charge was most likely a result of this customer ordering off our online store rather than submitting his order for the Belisi Necktie Club.
Director Of Customer Service
Jupiter,Florida,
U.S.A.
CUSTOMER MUST HAVE ORDERED ON ONLINE STORE RATHER THAN CLUB AREA
#6UPDATE Employee
Mon, April 04, 2005
A representative was asked to submit a response in my absence and I believe the wrong reply to this complaint was submitted. The reply submitted was an old reply to a very detailed complaint,So please disregard the 1st reply submitted to this complaint and refer to this one.
Although there is not enough information on this complaint to access this customers account it appears that this customer ordered off the online store rather than the Club Membership Area. This is the only way this customer would have been charged this amount. They apparently- submitted their order through the NON-Member area or the "Belisi Shopping Link". This would be the customers error. The customer also should have noticed the charge was wrong prior to submitting their order, as the server provides a detailed invoice with a total of the charges that will reflect on their account prior to allowing them to submit their order, Rather than a "fraudulent overcharge" the amount was probrably right- being the customer did not order the ties through the Club Membership.The customer submitted his order for this amount- Not Belisi Fashions.
This also would be a reason why this customer cannot log into their account. A non membership order, off our online store- is a "One Time Order" meaning the customer does not have an account. Therefore there is no membership ID involved in these orders and no availability of online access.
Our website however, discloses the phone number in the terms and conditions, in the FAQ's and the customer can find our phone number on their credit card statement. Our 800# is in service 24/7 and customer service representatives answer phone calls from 8 am- 5 pm EST Monday- Friday. If the customer could not get through to a live person then they probrably were not listening to the directions or following the phone tree.Also. By pressing "0" you are redirected to an automated voicemail.
This customer needs to contact us, follow the phone tree as it directs him. This charge is easily fixed and his account can be easily transfered to a membership account. Disputing the charges however, will result in his account information and credit card being banned from our system.
The charge was most likely a result of this customer ordering off our online store rather than submitting his order for the Belisi Necktie Club.
Director Of Customer Service
Jupiter,Florida,
U.S.A.
CUSTOMER MUST HAVE ORDERED ON ONLINE STORE RATHER THAN CLUB AREA
#6UPDATE Employee
Mon, April 04, 2005
A representative was asked to submit a response in my absence and I believe the wrong reply to this complaint was submitted. The reply submitted was an old reply to a very detailed complaint,So please disregard the 1st reply submitted to this complaint and refer to this one.
Although there is not enough information on this complaint to access this customers account it appears that this customer ordered off the online store rather than the Club Membership Area. This is the only way this customer would have been charged this amount. They apparently- submitted their order through the NON-Member area or the "Belisi Shopping Link". This would be the customers error. The customer also should have noticed the charge was wrong prior to submitting their order, as the server provides a detailed invoice with a total of the charges that will reflect on their account prior to allowing them to submit their order, Rather than a "fraudulent overcharge" the amount was probrably right- being the customer did not order the ties through the Club Membership.The customer submitted his order for this amount- Not Belisi Fashions.
This also would be a reason why this customer cannot log into their account. A non membership order, off our online store- is a "One Time Order" meaning the customer does not have an account. Therefore there is no membership ID involved in these orders and no availability of online access.
Our website however, discloses the phone number in the terms and conditions, in the FAQ's and the customer can find our phone number on their credit card statement. Our 800# is in service 24/7 and customer service representatives answer phone calls from 8 am- 5 pm EST Monday- Friday. If the customer could not get through to a live person then they probrably were not listening to the directions or following the phone tree.Also. By pressing "0" you are redirected to an automated voicemail.
This customer needs to contact us, follow the phone tree as it directs him. This charge is easily fixed and his account can be easily transfered to a membership account. Disputing the charges however, will result in his account information and credit card being banned from our system.
The charge was most likely a result of this customer ordering off our online store rather than submitting his order for the Belisi Necktie Club.
Director Of Customer Service
Jupiter,Florida,
U.S.A.
CUSTOMER MUST HAVE ORDERED ON ONLINE STORE RATHER THAN CLUB AREA
#6UPDATE Employee
Mon, April 04, 2005
A representative was asked to submit a response in my absence and I believe the wrong reply to this complaint was submitted. The reply submitted was an old reply to a very detailed complaint,So please disregard the 1st reply submitted to this complaint and refer to this one.
Although there is not enough information on this complaint to access this customers account it appears that this customer ordered off the online store rather than the Club Membership Area. This is the only way this customer would have been charged this amount. They apparently- submitted their order through the NON-Member area or the "Belisi Shopping Link". This would be the customers error. The customer also should have noticed the charge was wrong prior to submitting their order, as the server provides a detailed invoice with a total of the charges that will reflect on their account prior to allowing them to submit their order, Rather than a "fraudulent overcharge" the amount was probrably right- being the customer did not order the ties through the Club Membership.The customer submitted his order for this amount- Not Belisi Fashions.
This also would be a reason why this customer cannot log into their account. A non membership order, off our online store- is a "One Time Order" meaning the customer does not have an account. Therefore there is no membership ID involved in these orders and no availability of online access.
Our website however, discloses the phone number in the terms and conditions, in the FAQ's and the customer can find our phone number on their credit card statement. Our 800# is in service 24/7 and customer service representatives answer phone calls from 8 am- 5 pm EST Monday- Friday. If the customer could not get through to a live person then they probrably were not listening to the directions or following the phone tree.Also. By pressing "0" you are redirected to an automated voicemail.
This customer needs to contact us, follow the phone tree as it directs him. This charge is easily fixed and his account can be easily transfered to a membership account. Disputing the charges however, will result in his account information and credit card being banned from our system.
The charge was most likely a result of this customer ordering off our online store rather than submitting his order for the Belisi Necktie Club.
Director Of Customer Service
Jupiter,Florida,
U.S.A.
CUSTOMER OBVIOUSLY DID NOT READ WEBSITE OR TERMS OF AGREEMENT PRIOR TO ORDERING
#6UPDATE Employee
Mon, April 04, 2005
Current advertisement for Columbia House: Get 12 FREE CDs -- paying only $2.79 each shipping and processing.
Plus you can take a bonus unit for only $5.99 (plus $2.79 shipping & processing).
Wow! Is this true, yes it is
However disclosed on their website is the following when you READ the terms and conditions of the club:
***All you need to do is buy five more CDs at regular Club prices in the next 2 years (currently as low as $14.98 plus shipping and processing.) You may cancel your membership anytime after doing so.
And there's no risk. We'll send you complete details and a Membership Agreement along with your 12 free CDs. If you're not completely satisfied, simply return everything within 10 days at our expense and we will credit your account in full with no further obligation
Question is: Is Belisi fashions the only club offering this type of Introductory Package? So now are we saying that Columbia House is a scam also?
Very similarly, Belisi Fashions advertises the Following Offer:
Get 3 handmade Silk Neckties for $3.00 each plus a Valuable Free Gift, with Membership
Similar to Columbia House, disclosed on Belisi's website is the following when you READ the terms and conditions of the club:
When you join the Belisi Necktie Club, you agree to buy four more Belisi Neckties over the next 2 years at $24.50 or more plus shipping, handling and processing, and you may cancel anytime after doing so.
Our satisfaction Guarantee:
If you are not satisfied, simply return the introductory shipment (plus any free gifts) and you will be given a full refund. By keeping the introductory shipment, you indicate to us that you are satisfied with our products and that you accept the terms of the Belisi Necktie Club.
You will automatically receive another shipment (at a 30% savings!) in 15 days, unless you log in to your account and adjust the shipment date. Then, you are scheduled to automatically receive another Designer's Selection every 30 days after that until you cancel. By accepting the introductory shipment, you agree to make at least 4 more purchases during the 24 month period following your initial enrollment.
This customer's complaint is very popular, not out of the ordinary, customers use this excuse when they submit an order and fail to read the obligations disclosed to them on the website. When they realize they didn't read the terms, they twist the story and blame the company for their failure to read terms and conditions disclosed to them on the website. This is not an error on the company's part; this was a result of the customer and their failure to read the website prior to submitting their order.
Also to point out that Belisi Fashions does have an 800 # disclosed on our website, on the customers billing statement, located in their membership booklet which was sent to the customer in their introductory package and located within their membership account when they log in. The customer service is not automated and we have LIVE representatives answering the customer service line. The only thing automated on our system INSTRUCTS a customer to push the appropriate number to the department they are seeking assistance from. Belisi Fashions phone service hours are 8 am- 5pm Monday -Friday EST. If the customer received an automated system then it was after hours or on the weekend.
Our online customer service area is designed to assist our customers only; this area is a privilege to only the active members of our club. If you enter your membership id number and your account is invalid, then your account is either cancelled, in collections or the number doesn't exist. Likewise, if the email address you enter is invalid or doesn't exist that would mean you are entering an email address which doesn't exist in the system or an email address that is linked to a cancelled account.
It is obvious that this customer failed to read the terms and conditions disclosed to him on our website. All merchandise shipped from this location is shipped via United States Postal Service Track and Confirm. Meaning, our department can track each shipment that is reported delivered by the postal service or returned back to us. If this customer did not receive shipments, then he should have contacted us so we could track his package.
I will also point out our chargeback policy, since this customer claims to be disputing the charges for this merchandise; these policies were also disclosed on our website to him prior to submitting his order: following this policy will also prevent additional fees, and collection attempts on his account:
COLLECTION FEES https://www.belisi.com/offer_terms.asp
Because we do our best to make it easy for you to contact our customer service department including a toll-free number: 800-434-1962 and via our website http://www.belisi.com, we see no reason for you to initiate chargeback's with your credit card issuer. Chargeback's cost us money and man-hours and often only increase the time it takes for you to receive your refund. In the event that you initiate a chargeback for any reason with your credit card issuer to reverse payment we will (1) automatically cancel your account (2) send your account to a collection agency of our choice for recovery of your outstanding debt. The amount of the outstanding debt will be determined by the number of membership obligation shipments which have not yet been charged or that have been charged back, plus the full retail value of the introductory package, plus the full retail value of any free gifts you received, plus a $40.00 collection fee for each order for which a chargeback was processed by your credit card issuer.
However, We do not know who this customer is , SO,
This customer is more than welcome to come out of the woodwork and contact us by calling our 800# to resolve his account. A supervisor will be happy to assist him in his complaint.