Bell brothers moving and storage Charged us $1500 for valuation insurance and never paid claim Fort Worth Tx
Awful moving company. Buyer beware.
They never paid our claim or responded to our emails about the claim. Would never provide a claim number either inflated an invoice and ran our card for more than we authorized
This group also damaged almost every item we own, lost a mattress and a piece to a bed, and stacked heavy boxes on top of other heavy boxes crushing everything inside. They used flimsy rolling ornament storage case as a base to stack 7 ft of vertical storage. They put expensive wooden arched top chairs on their heads damaging them. If it weren’t my stuff, it would be comical. They used filthy mold ridden black dirt filled blankets on their trucks and also used to wrap our items for long term storage. They must not wash them bc these were folded and boxed after we pulled them off of our items for the next poor soul.
Their storage facility is what nightmares are made of. Hot, humid and filthy. Huge Holes in walls, cracks in floors, black falling reside all over facility. My clean floors turned black when they brought my items in from their makeshift osb storage warehouse and opened the blankets inside, but the owner said it must be from my house. It’s falling from the ceiling one employee said as he wiped it off his face to show us. On move day we had to spend our entire day to drive out there bc they brought pieces of items (Headboard but no bedrails, table but no chairs and no washer or dryer).
They forgot these items and mixed up our two units, so we spent majority of our day climbing around the unit trying to locate missing items and were horrified upon seeing the facility in person that day for the first time. When we refused to pay and sign that items came in good condition at the end of move day #2 they inflated the invoice from our quote of 862 to 960 then to 1500! All within 12 hours! It was so bad that we were forced to spend 3k today moving our stuff outta there with new movers after paying bell brothers 7k to get it there in June.
Despite being paid up until September 1 on storage, they refused to let me take my belongings until I paid the inflated amount of over 1k and even added an extra trip charge of 120 bc of their error that they passed onto us. We had to call police bc they locked the gate blocking our truck, trapping my elderly mom inside while the guy locking the gate ignored her when she asked him not to trap her inside. The male owner not only made fun of me for getting emotional Bc our move was not a happy one (made extremely more difficult by bell brothers) as my spouse has brain cancer but.. the male owner wouldn’t let me pass by him in the hall or leave until I called police and he stood with his arms crossed staring me down.
When I told the female owner about our situation, She said “don’t pull the cancer card with me”. This is a faith based organization?? This facility and its owners are in my opinion unscrupulous. Worst mistake we ever made was hiring them and that’s saying a lot. Ryan, the main contact there for moving, talks a big game. He makes promises and at one point told how nice the facility was - designers store their items there - dust and bug free. Total joke.
Our eyes were burning and our new movers said theirs were burning too. We all couldn’t wait to get out of there. We are having the material tested and have filed a claim with our insurance. I’ll let the pictures speak for themselves. Tour their unit and you’ll see first hand. Awful awful.