Bella Epoque - Luminis Total ripoff and bank refuses to refund money Fountain Valley Internet and California
I ordered a free trial of Luminis advanced skin care and Belle Epoque except for the $5.95 shipping fee I received the product with no notification from the companies. I checked my account today and noticed 2 withdrawals from my account for $99.01 and $99.71 since I had no information on either company I looked them up on the internet I immediately called both companies Luminis and Belle Epoque and told them they did not have my permission to take the money from my account they said when I checked the box that I was over 18 it said I had 14 days to cancel I informed them I saw no such thing they both said nothing they can do about it I told them I want my money back and I'm sending back their merchandise when I get it they said it doesn't matter I'm wasn't getting my money back . Belle Epoque offered me 35% of my money back I said I want it all back no help there Luminous advanced skin care and Belle Epoque I ordered a trial of the luminous advanced face care and the Belle Epoquefor a shipping fee of $5.95 received the product didn't make any difference. I was checking my bank account and noticed 2 withdrawals one for $99.01 and the other for $99.71 I immediately looked up their information since I received nothing from either company as to the withdrawals I called them and they both said that what I checked the box that I was over 18 it said to cancel the account in 14 days I saw nothing about the 14 day cancellation informed both luminous and Belle Epoque that they did not have permission to take money from my account and that I was going to the bank tomorrow and inform the bank that they did not have my permission to take money from my account and that I was going to get a credit from the bank the girl from luminis said that's fine the bank will take the credit back from me with a snotty attitude her name was mindy. I got the same thing from the guy Rico at Belle Epoque.
1 Updates & Rebuttals
Sorry this was from other girls experience I was using as example......my story.
#2Author of original report
Fri, December 30, 2016
I ordered a free trial of Luminis advanced skin care and Belle Epoque when the trial popped up with a magazine I was ordering, and I have never received the product with no notification from the companies. I checked my account one day and noticed 2 withdrawals from my account for $99.01 and $98.71. I had no information on either company I immediately called my bank and told them they did not have my permission to take the money from my account. It took Netspend over 30 days to get my money back in my account. I was finally able to get a hold of Rico at Luminis and advised him that I have never received any product, he said he had proof otherwise and that I had signed some document when I signed up for the trial that said if I didn't return within 14 days, they could charge me $99.01. I again reiterated that I have never received any product that our mail was frequently mismailed to 209 W Mayfair Ave but he was a total jersey and said to bad even if I got the product back, the 14 days is up and I had to pay the money. Then on December 24, 2016 my bank sent a letter stating that the dispute I filed was in fact an error, the temporary credit for the charge was now permanent and they would be refunding any charges or fees associat3d with the disputed transaction. Then today, December 30, Netspend again charged my account the $99.01 as this company supposedly has provided them with proof that the product was received. So to summarize, I thought I was getting a skin care sample because I ordered a magazine, paid for shipping for the samples, never received anything, got charged $98,71 & $99.01 for products I never received, filed a dispute with my bank, the bank gave me back my money but then recharged me because this vendor said that they mailed me something (could have been anything) and now I have to refine a dispute after my bank sends me this so called proof this vendor has but in the meantime I am out almost $200. Maybe I need to file a Ripoff Report on Netspend too. Thanks for letting me refill this. Stacy