Complaint Review: Bella Essence & Nuvajen skin

On Thu, Feb 2, 2017 at 6:29 AM PST, Francine Stewart <francine_stewart@gbtpa.com> wrote:

• ·I am sending the is email, because I am requesting to be reimbursed for 2 transactions taken from my account for BELA ESSENCE in which I did not order, it was in the box with the Nuvajen and I did not authorize to be withdrawn in the amount of $ 99.01 which was taken out 12/29/16 and again 1/13/17, The serum broke my face out terribly after using one time I never used it again. When I realized what was going on I called immediately, one of your representatives hung up on me and was VERY rude to me.

I have a friend that this happened to and he had to get very irate with you before you refunded his money. I am a senior citizen that is working very hard for my money and to have your company just take my money is very disheartening, I have consulted with one of the attorneys I work with and they informed me that I did not sign a contact and you are basically stealing and taking advantage of the seniors citizens that have been involved with your company. I am prepared to report this company to the Better Business Bureau and I will be contact my state representative and I Witness News, informing them of this SCAM. Yoyo haven sent me back only 74.00, I want to be reimbursed the first 99.01 plus the remaining of the second 99.01.

You should be ashamed of taking advantage of SENIOR CITIZENS as you have.

Francine Stewart
(((REDACTED)))
Zip code 30017

From: Francine Stewart
Sent: Thursday, February 02, 2017 11:48 AM
To: 'Belle Essence Ageless Eye'
Subject: RE: Transaction#24195824332802339

This not acceptable especially since I did not even order this eye cream, it was in the pox with the Nuvajen with no explanation not even shown on the information, so I had no knowledge of this , and your company has no authority to send it to me. You have caused me much stress and aggravation.