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  • Report:  #1168467

Complaint Review: Bella Labs

Bella Labs unavailable TOTAL SCAM - unable to cancel San Diego, California

  • Reported By:
    Slois — Pacifica California
  • Submitted:
    Fri, August 08, 2014
  • Updated:
    Mon, August 18, 2014

I ordered a "sample' and they do NOT have any customer service...it's BOGUS. They do not answer phone ! FINALLY got through...either pay $49 or return. No brainer...RETURN! In fact don't accept delivery at all and you won't find yourself in this mess!

I'll also contact credit card to let them know it's for real, do not allow charge to go through! 

HORRIBLE company with really bad service.... yet another scam!

2 Updates & Rebuttals


Slois

Pacifica,
California,

I RETURNED it

#3Author of original report

Mon, August 18, 2014

After DAYS of trying to contact this company, NO results. I finally got a human on the phone on the 5th day. I as told they would not charge anything if returned. 

I did return it the next day. Read other similiar reports and you can be the judge. Their customer service hung up on me, yelled at me and I will NEVER order anything that is SO expensive. 

Want nothing to do with company!


Bellalabs

San Diego,
California,

14-day Trial Offer

#3REBUTTAL Owner of company

Mon, August 18, 2014

Most consumers prefer the option to try the product, before buying it. We confirm on the website it is a full 30-day supply on a 14-day trial basis due to the fact that many of our consumers continue after the 14-days, and they do not have a gap in trying the product. We recommend using in fact for two to three months for maximum results.

On the website we verify you have the original 14-days to decide if you wish to keep the product or to return the remainder. To return the remainder means you are not charged the full retail price of $87.63. We are however offering a summer promotion with a 50% discounted rate of $43.82 per bottle. This information was all provided to you on the call, and you were still able to use the product technically free of charge. 

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