Bella Restor ,Bella Restor Revitalizing Moisturizer and Ageless Eye Revitalizer cream Charged my card full price of items before trial period was over and then wouldn't refund full price when contacted. St. Petersburg Florida
Ordered Product on 10/30/2017 and credit card was charged for the trial price. Received the order a week later on November 6th. On November 13th my credit card was charged the full price of the products. I had not even had a week to try the products before my card was charged the full price.
When I received my credit card notice, I was shocked. The products had been shipped with no paperwork. No papers included at all and nothing folllowed whatsoever after the products were received. When I called after receiving my Credit card bill on 11/24/2017, I was told by Abby that I could not be refunded. At first she said she could refund 35%, then wehn I insisted they were wrong for charging my account before I even had a chance to try the product to see if it worked and I wanted to speak with a manager, she said she could refund 50% and no better.
I insisted on speaking with a manager. Abby put me on hold. When she came back, she said she spoke with a manager and they are not taking calls, and he said the best they can do is give me 50% refund and stop the shipment. No one can receive a skin care product and try it and and know if it is any good in two weeks time. I should have been given a full refund and they should allow me to return the products to them. Callyx was supposedly the Manager's name.