Complaint Review: BellaEpoque - Luminis

In October, 2016, while searching on Facebook, a story popped up about Susan Sarandon and how after whe was dumped by Tim Robbins because she looked old, decided to develope her own skin beauty cream designed to take years off her looks by eliminating wrinkles.  For a free, no-strings-attached sample, only pay S&H, $4.95 the offer was to try this product - Luminis.  After ordering this product, another product popped up - seeming like it was part of the package, to order, same deal only to pay S&H charge, this time $6.95.  I wasn't looking for any skin product, although I am closing on 70 years old, I look like I'm in my 40's.  I have never used any skin products.  However, it wasn't much money and I like Susan Sarandon. I checked out the site and saw no small print or any rules or cancellation instructions.  

Next thing I know, end of November, I receive another package - same stuff. I fheck my checking account to find that not only did they charge my account for the October supply after a period of time for $98.71 and $99.01 respectively for each month - a total of $395.44!! I never gave these products a thought after receiving them, and I was about to throw them out as they were both completely unimpressive. When I called Luminis for a refund, after much argument and asking for the manager, I finally got them to agree to a full refund from the November charge - unaware of the October charge.  Calling BelleEpoque was not pleasant - not so kind - they (Brayden) kept putting me on hold as a form of punishment because I couldn't come up with a cancellation number, and finally the "owner" named Froy continued to place me on hold "until you come up with a cancellation number" until he decided that I wasn't deserving of a refund and simply hung up on me - total time on that phone call was over half an hour.