Complaint Review: Belle Rock Entertainment Aka Lucky Nugget On-line Casino Owned By Carmen Media Group Limited

It caught my eye, when I seen an offer that stated, "Open a new real account and receive $200 FREE on your first $50 deposit!" for Lucky Nugget On-line Casino. Well, of course I was interested. I proceeded to read what was required in order to receive this bonus and it seemed simple enough, so I withdrew the $50.00 from my account through NetTeller, and deposited into my new account with Lucky-Nugget. I received a confirmation and a promise that my bonus would be credited to my account within 24 hrs.

That never happened, of course. Instead, I received a friendly little message stating that the site was having technical difficulties and that my account would be credited by Monday Oct. 9th, 2006. Well that date came and went, so I contacted someone through the live chat that the site offers. This person assured me that I would receive my bonus funds within 24-48 hrs. That Never happened.

I contacted another live chat operator a few days later who then told me that they would file an escalation report to the promotions dept. He gave me an escalation report number and asked me to be patient a little longer. I have copies of my live-chat conversations and it amazes me how they came to their excuse as to why I wouldn't be receiving my promised bonus.

In the end, they tried to tell me that I was denied by the promotions dept. because echeck had denied my deposit. Whatever that is supposed to mean. So I told them that I would report them to the fair gaming commision and I signed off their site.

Patti
Anaheim, California
U.S.A.