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Bellflower Auto Mart, COMPLETE RIPOFF! DO NOT DO BUSINESS WITH THIS AUTO DEALERSHIP Bellflower Auto Mart, Bellflower California
Bellflower Auto Mart, 17839 Bellflower Boulevard #A Bellflower, California 90706 - COMPLETE RIPOFF! DO NOT DO BUSINESS WITH THIS AUTO DEALERSHIP, THEY ARE A COMPLETE RIPOFF.
1. THEY MAKE PROMISES JUST TO SELL THE CAR.
2. THEY LIE TO YOU
3. THEY PROVIDED EXTREMELY POOR SERVICE
4. THEY ARE EXTREMELY DISORGANIZED
5. ME AND MY 3 CHILDREN WAITED 1 HOUR FOR SOMEONE TO HELP US
6. THEY DID NOT FIX THE THINGS THEY SAID THEY WOULD DO
7. THEY QUOTE YOU 1 PRICE, THEN CHANGE IT LATER
8. THEY ADDED $500 INSURANCE TO THE CONTRACT EVEN WHEN YOU TELL THEM NO LIKE 3 TIMES.
9. THEY WILL PUT YOU ON HOLD ON THE PHONE
10. THEY HAVE NO IDEA WHAT CUSTOMER SERVICE IS, THEY TREAT THE CUSTOMER'S VERY BAD, AND TELL THEM TO TAKE IT OR LEAVE IT!
MAKE THEM FIX THE CAR FIRST BEFORE YOU SIGN THE CONTRACT AND GIVE THEM YOUR $2000 CASH! OTHERWISE THEY DONT CARE ABOUT YOU. THEY DID NOT EVEN SHAKE MY HAND AND SAY THANK YOU WHEN I SIGNED THE CONTRACT AND GAVE THEM MY MONEY.
THESE PEOPLE ARE CLEARLY IN THIS FOR THE MONEY AND COULD CARE LESS ABOUT CUSTOMER SATISFACTION OR GETTING REFERRALS. THEY ARE HORRIBLE!
THEY WILL TELL YOU THAT YOU SIGNED THE CONTRACT AND THE CAR WAS SOLD AS IS, NO WARRANTY, THAT IS THE CALIFORNIA LAW. THAT IS TRUE AND I WAS AWARE OF THAT. BUT WHAT THEY WILL NOT TELL YOU IS THEY MADE PROMISES, AND WHEN I SIGNED THE CONTRACT, I DID NOT TAKE POSSESSION OF THE CAR YET BECAUSE THEY HAD A LIST OF THINGS THEY WERE GOING TO FIX. SO IT WAS NOT SOLD AS IS BECAUSE THEY STILL HAD THE CAR AND THEY HAD TO FIX SEVERAL THINGS, PUT PARTS BACK ON, PAINT THE CAR, REPLACE MY $200 KEY, AND REPLACE THE BATTERY.
2 DAYS LATER WHEN I GO TO PICK UP THE CAR, THE ONLY THING THEY DID WAS PAINT IT, AND THEY ASKED ME TO COME BACK TO GET THE REST DONE. I DID NOT THINK THEY WOULD LIE TO ME, BUT AFTER I TOOK THE CAR, THEY SCREWED ME AND SAID TOO BAD! THE CONTRACT IS NOT VALID UNTIL YOU HAVE POSSESSION OF THE CAR.
My experience when I first arrived on their lot was less than satisfactory, actually it was VERY POOR. The reason for this was because there was no one there to help me even when I asked for someone to help me. I spent 45 minutes waiting for a sales person. The main girl working in the office named Yolanda told me to go to her second lot next door and look at their other vehicles and she would send her sales rep over their. After 30 minutes, no one showed up. I was very frustrated but still patient to just deal with their incompetence and get a car. My 3 children were with me as well and we all spent a lot of time waiting for someone. I had to walk back and forth 2 times with my children between the 2 lots they owned to ask for someone to help me. I did notice that they were extremely disorganized and never did what they say they were going to do, or just forgot to do it. This is very poor customer service and not the way they should be treating their customers, especially when they want to ask a customer to deal with their crap and demand a huge down payment.
Finally, someone showed up and finally got keys so I could see inside several cars. I looked at a lot of cars and finally chose the 2005 Dodge Durango XLT. When I first saw the sales rep, the first thing I told him was I wanted an SUV because I have 3 children and 2 dogs and we like camping, and I wanted to pay around $300-350 in car payments and all I had was $1500 deposit, and I repeated myself that all I had was $1500 total. So I asked him based on that information, what price range on a vehicle could I afford. He told me a car around $11,000 or less.
The sales rep told me the 2005 Dodge Durango XLT was $9,800 which is what he quoted me. I was happy because I loved this vehicle and it was less than $10,000. I told him there were a lot of things missing on the car and the first thing he told me was they were going to paint the vehicle and put all the parts back on the vehicle. I asked for the keys to the vehicle so I could start it and see how it is when turned on. The car would not start. I told him I wanted this vehicle, but he would have to replace the battery because it was no good and the key needed to be replaced as well because it was broken. I specifically asked for a new key because I knew it cost $300 to get the key replaced because I had to pay that to get a key for my previous vehicle, so I knew it was expensive.
When I sat inside the vehicle, my daughter especially liked it because the back seat had a DVD player screen, and when we tried to turn the power on, it would not work. He told me that they would look at that and fix it as well. He assured me these items would be taken care of. So I agreed to buy the vehicle and to start the paperwork.
In summary, the sales rep and Yolanda promised me to replace and fix the following, in which they had no intention of doing and every time I called, they kept giving me the run-around excuses:
1. Replace the electronic remote key because it was broke
2. Replace the dead battery that was no good
3. Missing windshield wipers
4. Fix the DVD player screen
5. Paint the car (they did do this, but the paint is peeling away now)
When we went to their office, they had me sit down in a crammed office space that was about 30 sq ft so we could do the paperwork. While I was waiting for Yolanda to do the paperwork, the sales people had customers come in and interrupt us 3 times, so I wasted about 40 minutes waiting for Yoland to get started on my deal, but she kept letting customers come in her office and ask her questions. I was so pissed off at this point because I was there first and they should take care of 1 customer at a time, it was very disrespectful.
When Yolanda got started on my paperwork, she told me that the vehicle was actually $10,800 and not 9,800 and I demanded that she honor the first price quote the sales rep gave me. She would not budge and said take it or leave it. She asked me several times if I wanted to get the $500 insurance added to the loan and I do remember telling her 3 different times NO because she kept asking me. She then requested $2000 deposit and I told her the sales rep said it was OK if I only paid $1500 because that is all I have in the bank. After sitting there trying to get them to honor what they originally told me, they would not budge. I told her that I would have to write her a $500 check she could cash in 15 days. She agreed.
Finally, after 2 hours in her office, she has the paperwork done and reviews everything with me, and she actually added the $500 insurance on it when I told her NO 3 times. She told me she spoke to the CIG Financial and they said it was required. So I thought I had no choice. We signed all the paperwork and they told me to come back tomorrow and pick up the car because they were going to paint it today and fix everything.
I called the next day and they said they could not get a hold of their painter and the vehicle was not ready, so I said I would call back at the end of the day. They gave me the same response. The next day, they told me the painter came in and it would be ready at the end of the day. Around 6pm, I went to pick up the vehicle, and noticed they were just finished painting it like 40 minutes ago but it would be ok, just don't hit anything. When they gave me the key, they told me to just come back the next day and they would replace the key. I said OK and did not think that they would lie to me.
The next day, I called Yolanda and asked her if I could come in now and get my key replaced, and she flat out told me they did not have any additional keys and that I would have to use that one. I told her I was mad at what she was doing to me and I could not trust anything she would say to me.
Next thing I know, on October 6, just 6 days later, I was stranded at my apartment complex where I could not turn the car on at all. I called Yolanda and asked her to send someone to get me to see what is wrong with the car. She said she would call her tow truck driver and call me back. About 45 minutes later I called Yolanda again, and she said, the tow truck driver did not call you? I said NO! She said let me call you right back. Once again she did not call me back.
I called her again and told her that she needs to hurry up because I have to pick my kids up at school at 3pm, and that I am only 1 mile from her office, and she then said she and admitted that she could not get a hold of her tow truck driver. I said are you kidding me? She said let me talk to my mechanic and I will have him call you and come help you. She did not call me back once again. I even called my wife and told her when she gets off work she needs to get the kids from school because I was stranded with my car not working.
These are the calls I made to Yolanda, just 6 days after I bought the car from her because she did not replace the battery like the promised me:
12:08pm - I called Yolanda for 2 minutes, she promised a tow truck
12:21pm - I called Yolanda, 6 minute call because I was on hold, same thing, the tow truck driver will call me, she kept me on hold for 6 minutes on the call, then said he will come to me
12:45pm - I called Yolanda, 9 minute call because she put me on hold again, no tow truck driver, put me on hold to get her mechanic, I was on hold for 9 minutes, she said she will get mechanic to come to me when she talks to him. She promised to call me back when she talks to mechanic.
1:11pm - I called Yolanda again and asked what happen that I am waiting on her, that she did not call me back. I told her I have to pick up my kids at 3pm and to please hurry, she said she would go find the mechanic and call me back.
1:48pm - After wasting 2 hours with Yolanda, and realizing she was lying to me and would not send a tow truck, or a mechanic, in which I was 1 mile from her office, I called a mobile mechanic and they showed up in 30 minutes, found the problem in 10 minutes, and spent another 45 minutes driving me to store to buy the new battery that Yolanda was supposed to replace in the car in the first place.
I decided that I was not going to call Yolanda again because she kept lying to me, and I called a mobile mechanic at exactly 1:48pm and he came in 45 minutes. I had to spend 30 minutes calling auto repair shops to find a tow truck and finally got referred to the mobile mechanic, who were very friendly and helpful and went out of their way for me.
It took him 10 minutes to figure out what was wrong. He said the battery was so old it was no good, and dead! I told him that I could not believe it because the auto dealer I bought the car from assured me they would put a new battery in it. He said no way. So the mobile mechanic even drove me to Kragen auto parts so I could buy a new battery. The mobile mechanic also pointed out to me that I had no wiper blades at all on the windshield wipers, so I had to buy them as well. I spent $170.95 and $60 on the mechanic for something that Yolanda at Bellflower Auto Mart assured me that they would take care of.
To my surprise, I was totally shocked that Yolanda called me on my cell phone 5 hours later at exactly 7:01pm and asked me if I had called CIG Financial to verify the loan paperwork with them so she could get paid. I was so upset that I said, Are you kidding me? Is that why you are calling me? I am still waiting for you and your mechanic to call me back and I decided to not wait for you any longer. She just said that her mechanic was busy and could not go see me. I told her she should have at least called me or told me no in the first place. I told her I would make her wait a few weeks and call CIG Financial.
I am positive they have been treating me like this because they know they did not replace things on the car like they promised, and that I was already upset with her because they refused to replace my key like they promised.
I have all the cell phone records for all calls placed on October 6, 2008 to prove all these phone calls took place and that she finally called me 4 hours later, but not to help me like she promised me.
I have never been treated like this in my ENTIRE life!
I was lied to and lead to believe that they were going to get the car ready and fix things just to get me to sign the papers and take my money. They have taken complete advantage of me and lied to me so many times.
I am a single father with 3 expensive teenagers with an extremely tight budget trying to make it day by day and they screwed me.
Victim of fraud
Long Beach, California
U.S.A.
3 Updates & Rebuttals
Victim Of Fraud
Long Beach,California,
U.S.A.
Another thing, i got ripped off another $2000 from Yolanda!
#4Author of original report
Mon, June 15, 2009
3 more things
When i was on the lot test driving the vehicle, the sales rep quoted me and told me the vehicle was $9500 total.
I SAID OK, I WILL BUY IT! And i only have $1500 in my bank account for a deposit, and this is all i have, he said, no problem!
Next thing i know, when i talk to Yolanda, she tells me a different story:
1. No the vehicle is $10,500 and not $9,500
2. and you need to pay $2000 deposit and not $1500
3. And she added the $500 optional insurance on the vehicle when i told her no
And i had my 3 children there with me! And she could care less about your family, she only cares about PROFITS only.
She could care less, she took advantage of me and basically told me to TAKE IT OR LEAVE IT!
So i left. However, all the other REPUTABLE car dealerships could not sell me a car because all the huge finance companies were not financing anyone because of what the economy was going through.
So i had to go back and tell Yolanda OK, because i had no choice. But she took advantage of me and my family for another $2000 total. And i also have to pay another $1000 to fix things wrong with the car, like replacing the battery, and now, today, i have to get the car painted cause the paint job they did on the car only lasted 5 months because all the paint is all peeling off.
Victim Of Fraud
Long Beach,California,
U.S.A.
Nothing stated was a lie, this company is horrible! My experience with them was horrible!
#4Consumer Comment
Mon, June 15, 2009
Everything i stated was the truth.
When we first went to the location, and we were looking at cars, i had my 3 children with me, and we had to wait LONG TIME for someone to help us.
They were so disorganized, and rude. Yolanda would tell me she would send someone to the 2nd lot to help us, and we walked over to the 2nd lot and waited and waited, and no one came. So we had to go back to tell them what is up, is someone going to go over to help us?
When i spoke to the sales rep i told him that i only had so much for a down payment, and he said that was OK. When we found the car we wanted, Yolanda demanded another $500. No matter what i told her she did not care. I had my kids there with me, and she says she is a family business? She could care less over another persons family, she cares about PROFIT over family.
When she did the paperwork, she asked me if i wanted the additional $500 insurance on the car, and i told her NO. She actually asked me 2 more times in the 1 hour i had to wait in her office for her to do the paperwork. When she finally did the paperwork, she went ahead and added the stupid $500 insurance on the paperwork anyways when i told her NO like 3 times. No matter what i told her she did not care. I had my kids there with me, and she says she is a family business? She could care less over another persons family, she cares about PROFIT over family.
When we looked at the vehicle we wanted, the sales rep told me he would have the vehicle painted, put all the parts back on the car, and fix everything. The only thing they did was paint the car and put parts back on the car. When i first test driove the car, the car would not start, and i specifically told the sales rep they must replace the battery to a new one. he said no problem.
I was paying them $1500 deposit, and i definately could not afford to spend alot of money on a new battery and other stuff, so this is why i asked them to fix things, and the sales rep said it was ok they would do it.
The $250 remote key was broken and i told them to replace it. They refused to do that.
So 2 weeks go by, and it is time for me to get my kids from school, and my car does not start. I called Yolanda, (and i have all the phone records and the times i was on hold with her to prove i am not lying) and she told me 3 times she was going to send someone to help me. I was only 2 miles from her. After waiting for so long, i was forced to call her back again and again and she kept coming up with excuse after excuse, like she could not get a tow truck driver that could not come. So i told her she should have called me as i was waiting. So the last time i was on the phone, she said her mechanic was coming over. An hour later that did not happen and as i waited for someone or her to call me back, she never called me back. So i gave up on her because she was lying to me. When i finally got a mobile mechanic to show up, he said the car battery was dead! I said that was impossible because Bellflower auto mart told me they would put a new one in. And i finally realize they did not even do that. Now if she just did not want to help me, she should have just told me sorry we cannot help you, and not lie to me and make me waiting for over 3 hours.
What is really frustrating is she actually did call me back, but 5 hours later at 7pm that day (and i have the phone records to prove the call) and she asked me if i was going to call the finance company to verify the financing on the vehicle, and i flat out told her why is she not calling me to follow up on fixing my car? that is why she should have called me.
So Yolanda is obviously lying here and not telling the story and all the crap she put me through!
I have now spent over $1000 to fix all the things wrong with the vehicle that the sales rep said would be fixed, and nothing.
Now Yolanda is claiming the easy way out of disatisfied customers by conveniently saying "the car is sold as is" and we are a family business, so we care about your family.
What i experienced was totally opposite. She only cared about PROFITS, and when i drive off her lot, dont even call her because she does not care, and if you do call, she will just put you on hold for 30 minutes.
And she wants to bad mouth her clients for bad credit. I have now had the vehicle for 8 months and I have paid all 8 payments on time, not even 1 day late on every single payment!
So they did paint the vehicle, and put parts on it, but they did not do all the other things and ended up costing me $1000 additional (i have the receipts).
Also, do not let them paint your vehicle as well. Because only 5 months later, the paint is now already starting to peel off. So now i have to go spend another $700 for a new paint job.
I have documented phone records of the calls i claimed happened. And i will take a lie detector test as well to prove the things i requested to the sales rep, that i did make those requests and the sales rep did say he would fix all those items.
AND SHE IS CLAIMING THAT SHE IS A FAMILY BUSINESS AND SHE CARES ABOUT YOUR OR MY FAMILY!
SHE ONLY CARES ABOUT PROFITS ONLY!
AND SHE HAS NOW COST ME ALOT OF MONEY, AND HAS TAKEN MONEY I HAD TO SPEND TO FIX THE VEHICLE, AND TAKEN THAT MONEY FROM MY FAMILY TO FIX HER MISTAKES.
AND NOW I HAVE TO GO PAY HER $535 FOR THE CHECK THAT I WROTE HER AS A POSTDATED CHECK THAT I MADE SURE DID NOT GO THROUGH MY ACCOUNT. I FELT AFTER WHAT SHE DID TO ME AND MY FAMILY, THAT I FELT SHE SHOULD HONOR HER WORDS AND PROMISES AND I WOULD PAY HER. SO THE NEXT TIME I HEAR FROM HERE IS HOW I NEED TO SHOW UP IN COURT.
BUT I WILL PAY HER THE STUPID $535 BECAUSE IT IS THE LAW. HOWEVER, MORALLY, SHE DOES NOT DESERVE THIS.
If she cared about family, she would have helped me and my family and not put us through all this.
Because they did not replace my battery with a new one like they promised, my family (my 3 kids) had to wait at their school for 2 hours after school was out for me to pick them up. And she wants to talk about how she is a family person, and she will care about your family when you show up on her lot?
It was a horrible experience!
Yolanda Manager @ Bellflower Auto Mart
Bellflower,California,
U.S.A.
ROBERT THE CUSTOMER IS NOT TELLING THE TRUTH !!!
#4UPDATE Employee
Fri, May 08, 2009
I would like to set the record straight. My name is Yolanda and I am the Manager of Bellflower Auto Mart. Robert did not qualify for a vehicle because of his bad credit, but because of his persistancy and that he was a single father. I gave him a chance, because his lease was over, and he would have no trasportation. The main reason he filed this report is because On Jan 08, 2009 We took him to the Bellflower Superior Court because he bounced a check for $ 500. And the judge found him guilty for writing a check knowing that the funds would not be available. In my eyes and the Judges, THAT'S FRAUD!!! Even after we sued him, and we won, but we have not been able to get reimbersment for the bounced check.
Robert bought the vehicle as is no warranty, he could have bought a warranty but he choss not too. Yes, I did receive a call from Robert on Oct 6, 2008 that his vehicle would not start, I tried to help him over the phone with the assistanace of the mechanic. I told him that our shop does not have a mobil mechanic, but we offered a tow truck to pick up the vehicle to bring it back to the shop. Robert was in a rush and he could not wait a few hours, so he called in someone else to fix his vehicle, and it needed a simple battery, I would have put on for him, it would have costed me $50. But because he was so impatient, he fixed it on his oun and it costed him much more. Here a Bellflower Auto Mart we are a family Bussiness and we pride ourseves in our freindly service and we sell quality vehicles, we try our best to keep our customer happy. I would also like to note that we will be filling a fouls slander charges, because of these report againts Mrs. Robert in Lakewood.