Bendaroos Marketed And Managed By Worldwide Redirect efforts from marketing to actually providing product Milford Connecticut
On February 2nd, I ordered Bendaroos (250 plus an addtional "free" 250) for $19.95 at the Bendaroos.com website. After the initial order screen, I took advantage of one of the scrolling offers of craft scissors for only the cost of shipping. As my granddaughter's birthday was on February 14th, to ensure arrival of this item she had requested on her "Birthday List", I paid the "rush" delivery charge (ship in 3-5 business days). I received an email confirmation of my order; see below.
Order Confirmation E-Mailed on 2009/02/02 at 15:55:16 Eastern Time
Bendaroos
PO Box 13184
Bridgeport CT 06673
1- 203-567-1133
donotreply@sparksecure.com
When I had not received the above order on February 11th, I called the number listed on my email confirmation and spoke with a very pleasant customer service rep. She tracked my order and advised that because the craft scissors had been back-ordered, the ENTIRE order had just shipped on February 10th and she offered to credit my card for the rush delivery charges. She gave me the United States Postal Service (that's another story!) tracking number and advised that no shipping activity had posted as of that date.
I tried to track the order that evening and again the next day to no avail. No activity posted.
On February 13th, after trying to reach an actual person, by phone, at USPS, with no success, I again called Bendaroos. I spoke with another CSR, who was also trying to be helpful, and she could give me no further information. I insisted that a manager call me.
Within a half-hour, I received a call from a manager who advised that my order had not left the warehouse. After I indicated that I should have been notified of the back-order status of this order, she said that the computer software was very old and did not have that capability. She offered to credit my card for the entire order.
It is now February 19th and my shipment is posted at USPS as having made it through the first step of the shipment process. ie picked up by the postal service on February 17th.
I am currently searching for the name and contact information of this company and their handlers (Worldwide) and will pursue this issue. If anyone has this information, please share. If you have had a similiar experience, please join me in my pursuit, file a complaint with Ripoff Reports and send a letter to the CEO.
Disgruntled Grandmother
Jacksonville, Florida
U.S.A.
1 Updates & Rebuttals
Grandma
Pinckney,Michigan,
U.S.A.
Worldwide Name and Contact Information
#2Consumer Suggestion
Wed, April 08, 2009
I also was a victim of this deceptive web site. Below is the contact information for the company responsible for Bendaroos orders. I received a refund after contacting them and indicating that I had contacted the CT State Attorney's office.
Phyllis Duncan Account Manager 3PL Worldwide PDuncan@3plworldwide.com P - (203) 306-5714 F - (203) 878-4632 Visit us on the web: www.3plworldwide.com
I filed a written complaint with the State of Connecticut Attorney General's office:
Department of Consumer Protection
Consumer Action Center
165 Capitol Avenue
Hartford, CT 06106
GOOD LUCK!
Grandma
Silver Spring, Maryland
U.S.A.