Report: #42740

Complaint Review: Beneficial finance Rainbow vacuum cleaners

Beneficial finance, Rainbow vacuum cleaners rip-off artists dishonest practices of a vacuum company in partnersgip with beneficial consumer fraud rip-off Carmel New York

Reported By:

— 10509 New York
Submitted:

Sat, January 25, 2003
Updated:

Sun, May 23, 2004

Beneficial finance, Rainbow vacuum cleaners

Carmel, New York

U.S.A.
Phone:
Category:

Door to Door Sales

*Consumer Suggestion: Can be fixed free *UPDATE Employee: sorry for your troubles... *UPDATE Employee: sorry for your troubles... *UPDATE Employee: sorry for your troubles... *UPDATE Employee: sorry for your troubles... *UPDATE Employee: Your local distributors can help you

I allowed a demonstration of a vacuum cleaner in my home. I was initially satisfied with the demonstration, because i was dazzled by the gadgets. Ii was given a deferred billing , to commence 2-3 months later. I was told I would get the contract in the mail. Before I could make the first payment the vacuum cleaner failed to work. I had no number other than the billing statements.

I sent in my payment anyway, but informed the clerk, manager, and anyone that would listen that I need either a new vacuum cleaner or a stop payment. This back and forth went on for almost a year. The last conversation I had with the manager of beneficial, he told me they have no access to the original seller, they give the money to rainbow and then I have to pay them back.

I asked him to check my records and he would see this has gone on too long and I would not pay anymore. I was told they would help me get my account setteled. The nextphone call I recieved was from a very nasty bill collector who informed me, " that's the chance you take as a consumer, some times you get ripped off", and he let me know they were going to pursue me for the $1600.00 although I told them from the beginning of the service come and get the machine.

Gina
10509, New York
U.S.A.

6 Updates & Rebuttals

Rebecca

Patterson,
New York,
U.S.A.

Your local distributors can help you

#7UPDATE Employee

Sun, May 23, 2004

Gina, unfortunately you had a situation where you were unable to find your sales paperwork with contact information. Often, the sales rep will place this inside your manual so it is not misplaced. Also, the two nearest Rainbow distributors to you are both listed in the phone book. As someone already stated, your machine is covered under a manufacturer's warranty and will be repaired for free (provided it's a manufacturer defect). Here is the information for the two offices closest to you...
Airflow 2000 #845-621-5017...ask for Charlie (Mahopac, NY), he's the owner or you can ask for me. You can also call Fresh Air at #845-227-7320 and ask for Angel or Dorothy (Wappingers Falls, NY). Either of these offices can help you and chances are that one of them was your selling office.

Brett

Ft Lauderdale,
Florida,
U.S.A.

sorry for your troubles...

#7UPDATE Employee

Sat, March 08, 2003

rainbow vaccuum is a quality product unfortunely you ran into a problem and couldnt find the right contact. all you needed to do was get to rainbow and they would have fixed the problem. the branch office only collects payments and has nothing to do with the company you dealt with other than financing your purchase. if it were i that took your call i would have contacted the merchant for you, sorry for your troubles...

Brett

Ft Lauderdale,
Florida,
U.S.A.

sorry for your troubles...

#7UPDATE Employee

Sat, March 08, 2003

Brett

Ft Lauderdale,
Florida,
U.S.A.

sorry for your troubles...

#7UPDATE Employee

Sat, March 08, 2003

Brett

Ft Lauderdale,
Florida,
U.S.A.

sorry for your troubles...

#7UPDATE Employee

Sat, March 08, 2003

Brian

Thomaston,
Georgia,
U.S.A.

Can be fixed free

#7Consumer Suggestion

Sun, February 09, 2003

The Rainbow has a 4 year warranty that covers parts and labor. Your rainbow can be repaired for free. The motor carries an 8 yr warranty. Go to www.raibowsystems.com to find your local distributor.

Respond to this Report!