Complaint Review: Beneficial HSBC

I applied for a hardship in September of 2008. My husband and I were happy to receive our letter of approval on October 6 2008. Not only did we get a $400 reduction in our mortgage, it was on a permanent basis. I order to lock in the rate of 5.25% (from 10.38%) we had to make a payment in a timely manner. We jumped on it. Our new payments went from $950 to $566. Today (Oct. 29 2008), we get a call from Beneficial and the rep is telling my husband that we did not qualify for a hardship reduction because we filed bankruptcy last year. My husband explained that the home mortgage was reaffirmed and not included in the bankruptcy. They said they don't give hardship reductions on a permanent basis to people who file bankruptcy. With me being a small business owner, and the economy being the way it is I had to close down my business and file. Once more we have a letter stating that we were approved on a permanent basis. I have made my complaint to The Federal Trade Commission at 877-FTC-HELP. Once the FTC notices a pattern they will get involved. but you have to make you complaint with them. Then make another complaint with the Better Business Bureau. UNITED WE STAND, DIVIDED WE FALL!

Derrice J
Lynchburg, Virginia
U.S.A.