Benefit Wallet HSA Took my initial deposit and refuse to return it Pittsburg, Secaucus Pennsylvania, New Jersey
I opened a personal HSA account (my health insurance through ACA) in January. I sent check #4713 in the amount of $500. I never received a debit card so I could use this money for healthcare expenses.
I have contacted them multiple times by phone email and USPS. I have been requesting to have my account closed for months. Twice I have mailed them the form "Request to close HSA account".
The problem is that they repeatedly tell me I do not have an account despite giving them my account # and all demographic information. I am unable to call because they tell me they can't help me since I don't have an account.
They tell me I need to call in addition to mailing the form so they can "verify" that I want account closed and I explain I can't call. This has been going in circles for months and meanwhile they have the use of my money. I would appreciate any assistance/advice you may have