Benefits USA, LLC They won't stop billing me Dallas Texas
I enrolled in the IMED-D plan. I understood what the plan was. It was / is a discount card. The reason I got it was for the prescription program. They advertised that they had an rX plan with a $1,000 limit per year.
They also said they had an auxillary plan from AIG for rX. This plan paid $2500 per year in benefits.
I used them for the prescription benefits and it worked fine.
The problem is that I cancelled my membership on 5-23-2008 and they won't quit billing me. They operate under so many names you cannot find the right company.
I signed up with "IAB". But they operate under "Consumer Driven Benefits Assn", "United Benefits of America", "ScripSolutions Gold RX", "Clarity Pharmacy Services", "www.hcabenefits.net", "Co-Ordinated Benefits Plans, Inc.", and last but not least, WIMG, Inc.
To this day they bill me to times per month, once for $49.95 and again for $59.95. You may say, well just "sto payment". It is not that easy as I have other items for those amounts that are legit.
Based on all of these companies, and the fact that they keep them isolated, the call center employees have no clue as to who their sister companies are. It is a mess and I think the only people who can untangle this quagmire is the Justice Dept and thier posse of lawyers.
Stephen
McKinney, Texas
U.S.A.
1 Updates & Rebuttals
Anonymous
Mesa,Arizona,
U.S.A.
Client didn't read his information or follow directions
#2UPDATE Employee
Tue, April 07, 2009
I looked up this client in our system (he is the only "Stephen" in "McKinney TX" that we have) and I see in the notes that he called our office on 8/26/08, not in May as his report states, to ask about canceling. He was advised, as we advise all our clients who wish to cancel, that we cannot accept a verbal request; all cancellation requests must be submitted in writing. (This information is also included in his membership materials, and he would have been aware of this protocol if he had simply read his materials.) He was directed to our website where he could fill out and submit a form that would qualify as written cancellation. No such cancellation was ever received by our company, which is why is account continues to be drafted. He merely needs to follow the simple instructions he was given in order to properly terminate his account.
As far as the number of names we operate under -- he purchased several policies from an agency that sells products for several companies. IMED and Benefits USA are not affiliated in any way; they are two separate companies who both have their benefits sold by the same agency. All he needs to do is read the member information he received to know which benefits are administered by which company and then contact the appropriate entity for assistance.
While I appreciate the function of these types of forums, I find it rather frustrating that the word of the consumer is taken as "gospel", when in truth most of the problems they complain about are the result of not reading the materials they are given!!