Complaint Review: Bentley Naples

This dealer sold a 2009 Bentley GTC with a known defect then charged $16,030 to replace the convertible top which had a known history of requiring repair.  The top failed shortly after purchase.  This dealer never revealed this problem or disclosed that the top would soon fail and require replacement.

Apparently pre-2014 convertibles experience frequent mechanism failures after a few years and Bentley changed this in 2014.   If you reseearch litigation involving Bentley you will discover that they lied during disccovey in a previous class action suit and refused to settle until they lost.  Not what we expect of a prestige brand.

My friend in Georgia, with a similar vehicle, had the same problem requiring the top to be replaced shortly after purchase.  Another local repair shop, that specilizes in prestige vehicles, told me that Bentley top replacement because of mechanism failure is very common and very expensive. If you reseearch litigation involving Bentley you will discover that they lied during disccovey in a previous class action suit and refused to settle until they lost.  Not what we expect of a prestige brand.

I would be very leary about buying a used vehicle or having a vehicle serviced by this dealer whom does not stand behind his sales and sullies the brands that he sells.  These are all prestige brands and buyers have very high expectations which, sadly, are not met.