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  • Report:  #1166139

Complaint Review: Berger & Company Recycling Inc

Berger & Company Recycling Inc Charles Sinel One of the worst customer service experiences I have ever encountered. Rude, racist, and discriminatory Pawtucket Rhode Island

  • Reported By:
    Lord_Cutcarver — San Antonio Texas
  • Submitted:
    Wed, July 30, 2014
  • Updated:
    Mon, June 15, 2015

I contacted Berger & Company Recycling on Wednesday, July 30, 2014 and spoke to a man who claimed to be a part owner of the business. I calmly asked for the president of the company, who my records showed to be Charles Sinel. I was told he was unavailble which is pretty common as he is the president of the company but when I asked if there was someone else available to speak with, be it at vice president or general manager I was told that there was two people. One that handled the a*s holes, and the other that handled the pieces of s**t like myself who was calling. This man had no knowldge what the nature of my call was nor what my intentions were, and I was accused of being a scam artist and a con man and probablly some type of cheap sales ni*ger. In fact I am a colleg student who is doing a research paper on how recylcing can be profitable and beneficial for the environment and  my seach just so happened to return this company. I was schocked and appaled at how poorly someone could be treated by a man who claimed to be an owner of the company without even asking for the nature of my call. I called back and spoke to another man who a little kinder but not much and he somewhat apoligized but still did not ask what my call was in regard to and hung up on me. I would never recomend this company to anybody and frankly do not know how they stay in business as I am still shocked at how poorly they could treat someone, unaware if I was a potential customer, or a college student. Even if I was salesman I found the way they handled my call unprofessional to say the least and that is putting it mildly. I have never came across a more disrepectful company in my life!!! 

1 Updates & Rebuttals


Sam

Pawtucket,
Rhode Island,
USA

Response to Compalint

#2REBUTTAL Owner of company

Sat, June 13, 2015

Berger Recycling is a fourth generation family owned business that has provided recycling service since 1912.  We enjoy a sterling reputation for profesional service, honesty and integrity.

The complainant states that he was a college student interested in information regarding recycling.  Berger Recycling offers and has given countless tours of our plant to various schools and youth groups in our area.  For those who request a speaker for their group we also have provided this service.  The caller was clearly a sales person who was very persistant and unhappy that he was not able to get to the president.

Ordinarily I would not respond to this complaint, but in this case the anonymous complainant has stated that a racial slur was used.  This is absolutely false as I was in the room and overhead the original conversation and I also personally spoke to the caller on a subsequent callback.  No one on our staff has ever make such a deragatory comment, nor would it be tolerated.  I know our entire office staff on close and personal basis and it would never hapen, ever!!  To be perfectly frank I have never even heard such a remark, perhaps the complainat is more familiar with these types of of comments in his circle of associates.    

Any one who has a complaint may contact me at any time.  We have been in business for over 100 years.  We did not get here by insulting our customers.  I will not engage in any futher discussion regarding the matter and consider this issue closed.

Thank you,

Sam Berger 

Berger Recycling

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