Complaint Review: Berman Investment Group

I ordered the "free" book and CD from an E-mail ad solicitation. I only had to pay the s&h, $3.95.

I was never told that they would bill my credit card for $99.90 in 30 days if they weren't returned.

I called their 877 number to attempt to return them and as soon as I said I wanted to schedule a return, I was put on endless hold.

I called again and was again put on hold for several minutes. Then I was offered a 25% discount to $74.90 if I'd keep the unsolicited CDs. I refused. It took nearly 20 minutes to get a return authorization number and the address where to send the package after which they offered all 8 CDs to me for a one-time charge of $14.90. Since they "suggested that I return the entire package back to them, in resaleable condition, I might consider a "crush proof conatiner", paying the postage, insurance, and delivery confirmation. That would come close to $14.90, so I agreed.

They sent me the following confirmation E-mail:

"According to your conversation with our customer service agent you were billed by us a small shipping charge for the shipping of your free book and CD as well as $99.90 for the entire "Berman Differential Software Collection" (TM). As the result of that conversation we have mutually agreed you will keep the entire "Berman Differential Software Collection" (TM) and we will issue you a credit of $85 today. Depending on the billing cycle of your bank you should see the credit
on one of your next two billing statements. You will receive no further charges or credits for this offer."

My concern is that "I" would do something incorrect in returning the Cd's to them and they would not honor their agreement of crediting me the $85 within the next TWO billing statements. Bottom line, they have had use of my $99.90 for three months.

This is a great SCAM! I'm out $18.95, if I see the $85 credit.

I wish I had thought of this scam sooner. What a great way to make $14.90 per person. Do the math.

If you want my CD's, I'll sell them to you for $12.00, plus s&h.
No refunds!

Having seen how these folks do business I would NEVER want to be associated with them in any way!!!

If you are tempted to order Berman's "free" book and CD my advise is DON'T!

David
Boston, Massachusetts
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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...the victims' advocate

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.