Complaint Review: Bernard Movers

Movers beware!

I used Bernard movers twice, I should have learned from my first experience where a local moved resulted in damage to furniture..  I decide to give them one more try but was beat again.. Not only is the price really high ($600 for a 2 bed room apt local).. Chances of damage to your property is almost a given.. and this time (949.00 to move it in storage while relocating $300.00 above the quoted price... , I was told “if this tuned into a long distance move then storage is free”. I attempted to book a final move the end of May and was quoted a price of $2,895.00. From Chicago to St Petersburg Fl. Then I find they also hit me with a $460.00 storage charge on top of the move charges.

(I obtaining quotes from several other moving companies for the same move an I found Bernard’s is almost a $1000.00 dollar higher than most)

I asked Lynn Bernard of the reason why if there was a billing problem with the storage why they would not contact me in stead of letting it go for months. This bill practice is unacceptable. Lynn stated she would check with accounting and told me I owed for Feb, March, April and May.. Lynn told me don’t worry about June she won’t charge me for this month. I looked into my records and found that they if fact charged my card for a February I sent Lynn an e-mail asking her to verify that they did get paid.  She did verify this fact but then flip it again and sent an e-mail stated I still owe $460.00. I just don’t understand if there was a problem billing then why didn’t they contact me? Why would they let it go months? This just bad business practice I will not use Bernard again.