Complaint Review: Berrylook

I ordered from this clothing company, Berrylook, on 9/4/19; they billed my credit card on 9/5/19. I received my order on 9/17/19. The clothes were of excessively poor quality, not as pictured on their website, and sizing did not at all match the sizing chart they provided.

I returned my order on 10/3/19. My tracking number confirmed that they received the order at their front desk on 10/7/19.

By 11/15/19 I still had not received a refund. In several email exchanges with the company’s service department, including copies of my mailing receipt and USPS delivery confirmation with tracking number, they claimed they did not receive the package. Still no refund. I have now filed a fraud complaint with my credit card company.