Bertera Chrysler Customer Treated Very Unfairly West Springfield, Massachusetts
I feel I've been taken advantage of in every way after purchasing my car from Gabriel at Bertera. I was let to believe I was required to purchase gap insurance for $895, which I did, only to find out I already had gap insurance through my provider for only $17 per year. Additionally, I was given a 12.95% APR only to learn the bank only charged me 7%....the additional 5.95% was the dealer's markup and goes straight into their pocket....as well as the profit they made on the car, the profit they made by selling me gap insurance and the $495 they charged me as a "conveyance fee". I feel Bertera is gouging their customers.
Furthermore, they provided me a 3,000 mile warranty. While vacationing in VT last weekend I ran into an issue at 2,987 miles with the exhaust leaking very loudly at the manifold. I called to notify Bertera of the issue and that by the time I got the car back to their dealership in MA that I will have exceeded the 3,000 mile mark on the warranty. They were completely unsympathetic and said I could have the car towed (which I couldn't afford to do) or drive it, but if I exceeded 3,000 miles on the odometer they would not cover the repair.
In summary I feel that I am not valued as a customer and that I have been taken advantage of.
3 Updates & Rebuttals
Jimmy Korbel
United States of AmericaThis doesn't make any sense
#4General Comment
Sat, March 03, 2012
I am a underwriter for a very large bank. I wanted to set the record straight about the rate mark-up allegation. I work in the mortgage field but have my roots in the auto business as a Business Manager. Banks do not allow you to mark up the rate 5+ percent. Maximum rate mark up is around 1.5 percent for a business manager or a mortgage broker. If you were given 12.95 percent, your credit was less than perfect. Rates for Prime customers are around 3.5 percent like I received on my auto loan. I don't know where this dealer is but I would not think the rates differ that much from California. With less than perfect credit also bring fees that Brokers and dealers cannot pass along to the consumer. These are called acquisition fees. These can range from $295 to $1495 based on your credit risk factor. After the 2008 mortgage meltdown, Mortgage brokers have taken a beating from consumers. I don't think it is fair to write assumptions without the facts. Refinance your loan if you can get seven percent. No-prepayment penalty on simple interest loans. I just wanted to clarify that for you.
Max
Naugatuck,Connecticut,
USA
Very Happy Customer
#4Author of original report
Wed, February 29, 2012
They have explained I was mistaken on my APR and have gone above & beyond to get my exhaust problem corrected. Thank you!!!
Robert
Irvine,California,
U.S.A.
Sounds like..
#4Consumer Comment
Tue, February 28, 2012
You were treated like you would be at any other dealer when you don't do your homework BEFORE you buy a car.
only to find out I already had gap insurance through my provider for only $17 per year.
- And how are they supposed to know this?
Additionally, I was given a 12.95% APR only to learn the bank only charged me 7%.
- So why didn't you go to your bank?
They were completely unsympathetic and said I could have the car towed (which I couldn't afford to do) or drive it, but if I exceeded 3,000 miles on the odometer they would not cover the repair.
- Can you point to the section that says if you can't afford to have it towed that they are required to still cover it until you are able to get it there?