Complaint Review: COMPAQ PRESARIO NOTEBOOK 2585US / FROM BEST BUY

I bought a compaq Presario notebook from best buy less than a month ago it was the 2585us model . when i turned the notebook on within the first 3 minutes a spooler sub system app error popped up on the screen i closed the error and shut off the notebook i read the papers that came with the notebook and it said nothing of this error page but it did give a tech support web address for further help .

I logged onto my desktop PC and told them of this error message . a day later i herd back from them saying that the error was from me hooking up a printer to the notebook and they listed steps to fix it . FIRST OFF i never hooked anything up to it and never even loaded any of my programs so they were wrong. SECOND OFF i followed the steps as i was told to do and restarted the notebook as told and within three minutes again the error message popped up.

so i closed out the error message and turned on my desktop to reply all to the tech support leaving the notebook on within the time that i got online the error message popped up another 2 times then a NT AUTHORITY SHUTDOWN poped up on a count down and shut down the notebook and restarted it .so while i was at it i wrote the tech support about this nt authority shutdown as well as telling them that i never ran any printer or programs on the notebook that i just turned the notebook on and it was doing this.

so the next day i recieved another supposidly fix all for this problem. again it did not work and to make a log story short this was repeated for over a week. try this try that oh it this im sure this will work. then the real icing on the cake after a week of responding back and forth with theese people the next tech that helped me said oh theese problems are caused from files from the internet ( and to date i never went onto the internet because the thing wouldent even stay on long enough to even open an account.

i replied that back and they then told me another fix it way that for sure was going to work ( and it did sort of ... it disabled the spooler error but it also disabled every progam on the notebook and made the notebook un useable you would click the start key an error message would pop up( not responding you would click the word progam anoter error message (not responding). so i emailed them again and they told me to run a system restore on the laptop that would fix the laptop back to factory settings and would also fix the corrupted spooler file. so i did that well it set the notebook back allright but did not fix the spooler or nt authority shutdown problems .so yet again i emailed them back saying that it did not work so they responded and said that i would halfto contact the support at the 1800 number so i did

the 1 800 tech supports story was that oh you must have an internt virus on the notebook the new my doom or he raddled off another one then he had the nerve to tell me that it will cost you 40.00 to fix it and what is your credit card number .... so i really told him off because first off the laptop i bought was 2000.00 dollars second it had all the anti virus soft ware on it and i never went on the internet with the notebook to get a virus and it was like he** that i was going to pay another 40.00 on a problem that was there when i recieved it .i was so mad i hung up on the guy.

i got back on line and asked the tech support where do i return this piece of s*** to i asked do i return it to compaq or bestbuy where i purchased it from that i was tired of trying at the time it had been 11 days since i recieved it and i got nothing done on it i wanted to return it ..2 days went by and no responce to my question i had asked just the same fix it steps . i replyed all and told them what part of the last message did they not understand i want to return the notebook do i return it to you or best buy that i wasent sure because it was a special order notebook custom built to my specs. where should i return it.

again no response so i went and emailed best buy and told them this whole story and said that the techs would not answer my return question would you guys tell me where i return this to. so a day or so later i recieved a responce from best buy and this is what it basically said... from our records you have had this laptop past the 15 day return date so we cannot take the notebook back.

so after that i waited a day verry pissed off and called a close friend of mine that just happens to be a lawyer and asked if there was any way that i could fight this .fortunatley i kept all of the emails to tech support and me and my friend sat down that evening and replied to best buy with 2 print screens of e mails to tech support dated from day one and did note that under lemon laws that the corospondence proved that the the notebook was defective from day one and further more the emails had several inquiries that i wanted to return the item prior to the return date but that the replied corospondence was no help.

any way a day later i had recieved a e mail back from best buy and they told me that the ups would be by to pick up the notebook to have it repackaged and ready for return . so far it has only been a couple of days since i returned and i know that they need to process the package so i wont have my money back for a little while but i eventually will get my money back . the only thing i question now even thoe my friend says it is ok i worry that best buys policy is a 15% restocking charge on returns and i dont want to be charged for the return considering that the item was defective in the first place. my friend has advised me that since it was defective they cannot charge the 15% restocking so i will get my money back in full but i shall wait and see. and you will hear from me again if they do.

Kris
BAKERSFIELD, California
U.S.A.