Best Buy best buy forgot to charge for 3 year warranty we asked for Ripoff Peoria Illinois
On 08/05 we purchaced a toshiba computer for our son. The cost was over $900. One month after the origanl warranty our son's computer went out. We took it to Best Buy and they told us we did not purchace the extended warranty. We explaned that we had told the salesperson that we wanted the extended warranty. We were of course out of luck trying to get them to honor the warranty. We had them send the computer in to see what was wrong and they told us when it came back that the hard drive and the motherboard were out. The computer was only 13 months old. We called toshiba and I was put on hold for about 20 min. and then I was cut off. This happened three more times. When I finally got to talk to someone I explained what happened and asked if they could fix it for a reasonable price and they told me they could not help me. Well my son now has a 13 month old $900 computer that is junk. I will never ever buy another toshiba product or ever buy anything again at Best Buy.
Sandra
Mackinaw, Illinois
U.S.A.
1 Updates & Rebuttals
Sandy
Springfield,Illinois,
U.S.A.
Been there ... done that!
#2Consumer Comment
Wed, November 15, 2006
I can relate. In addition to warranty issues with Best Buy (see posting below yours!) I also bought my son a Toshiba computer. It was under warranty, but after many times of sending it to Toshiba for repair (and there are still costs involved with the warranty), it never did work right for any length of time.
After approximately a year, we trashed the $1200 laptop (for which we never did receive the $50 rebate) and purchased a laptop from Sams Club. So far so good and I've purchased a second one there for my other son. Their extended warranty is significantly less expensive. I can't say how their service is, though, as we haven't had to use the warranty yet.
Try to look on the bright side at least you didn't waste the money for the warranty, because then you would be at the mercy of Best Buy and Toshiba; a definite no-win situation!