Complaint Review: Best Buy

My wife and I are in the process of building a home.  On June 5, 2010, we ordered a dishwasher and a refrigerator on bestbuy.com.  The delivery date had to be postponed several times, as there were delays in the building process.  We finally had it scheduled for delivery on Sept. 26th. 
On Sept. 25th, the delivery service contacted me to schedule a delivery time.  They asked if I measured to be sure the refrigerator would fit.  When I told them that not only did we measure, but our general contractor measured several times, the service asked if I was sure, and said that I would be surprised how many times people say that and the appliances do not fit.  The next day, the service shows up at our house.  They immediately begin complaining because our driveway was not paved yet.  They came into the house and measured our doorways and said that there was no way to get the refrigerator into the front door.  They said that they might be able to get it into the side door, but that it would require taking the door off of the refrigerator AND our house, and that we would probably need to remove the door frame.  When we said we were willing to do that, they said that it still would not fit.  The delivery person then said that it was too heavy and could not be lifted in.  They then said that they would not bring it in and that, if they tried and could not fit it, we would have to pay a 40% re-stocking fee.  The service said that we had 2 options: they could leave the refrigerator on the curb, or they could bring it back to the local store and we could return it.  We opted to have it returned. 
Later that day, our general contractor measured the doorways once again, and concluded that the appliance would absolutely fit into any of our doorways.  I called the Best Buy customer service line and explained this.   spent about 3 hours on the phone trying to find someone to help me.  Finally, I was able to get in touch with a customer service rep who could help.  They contacted the warehouse and I was told  the following day, Monday, that they could not make another delivery attempt and would not deliver to our house again.  At that point, I confirmed cancellation of the order and was told that the money would be credited back into my account within 48 hours.
The next day, my wife and I ordered the same exact refrigerator from Sears.  Sears delivered it the following day.  They were able to get it in our front door (the same door that Best Buy said it could not fit through) without taking anything off of the fridge or our house.  It was in our house and installed within 2 minutes.
I still had not received the money back by Thursday, 9/30.  I called Best Buy once again to complain about this.  The first rep I talked to stated that the order was still showing in delivery status.  I then talked to 3 different supervisors and was told that the order was cancelled and that I should see the money back by 10/1 or 10/2, at the latest.
On 10/1, I received an e-mail from Best Buy stating that my order had been canceled and that the method of payment used had been credited.  As of this morning, 10/2, I still had not received the credit to my account.  I called Best Buy and, after about 4 attempts, was finally connected to a supervisor.  They stated that the order was canceled on 10/1.  I explained that I gave instructions to cancel it on 9/27, but they said that for some reason, it wasn't input until 10/1, even though the refrigerator was back in the warehouse the same day the delivery "attempt" was made.  I was put through to several Customer Relations reps, and was told that there was nothing they could do.  They said that the money might be back in my account on 10/4 or 10/5, but that they could not guarantee that.  They said it could be another 7 days.  I was told that, even though there were multiple errors on their end, they could not do anything. 
I think this is a ridiculous procedure that this company has in place.  They have had their merchandise for almost 1 week now, and my account has still not been credited back.  DO NOT order anything from bestbuy.com or from any Best Buy store.  Up until this point, I was a very frequent and loyal customer.  Now I will never shop at their store or on their website ever again.