Best Buy Cell Phone Protection Plan is a Scam - They Lie When They Sell It To You Internet
Our 3 cell phones are on a family plan with Sprint - phones were purchased at Best Buy. During the sales pitch they pushed their protection plan saying that it was better than Sprint's protection plan because with Best Buy's all you have to do is go into the store with your damaged phone and they will hand you a new phone. This is NOT true. We purchased 3 protection plans for all three phones and have had a phone damaged because it fell off of a car. We brought the damaged parts in to the store - like we were told and they will not replace it. Quoting the small print in the written plan that they do not cover damage from phones falling off of cars. They told us to bring it in the store for a replacement over the phone and then when we got there started reading the fine print. Best Buy needs to train their people properly and NOT LIE to make sales. The protection plan is a rip off. Make sure you read everything because they don't cover much but they lead you to believe that you just walk in and get a new phone. They say they don't cover drops, falls, immersion in water or falling off a car, yet these are all things the sales rep specifically told us were covered. DON'T BUY THIS.
4 Updates & Rebuttals
seeworthy
Madison,Wisconsin,
USA
Ken's response was correct.
#5Consumer Comment
Thu, October 25, 2012
It is not uncommon that when certain types of people do not get desired results, they become irrational and grope at blaming other's before taking responsibility for their own actions. How can anyone dispute this, yet one respondant here actually does.
Should anyone signing a contract only hear what is said, or thought they said, then make assumption to the rest of the contractual content? Should claims of what was said or thought was said mandatorily supercede the print in the contract? Does the written print really have no value? Why should concrete written word submit to hearsay? If a shady used car saleman gives you a sucker pitch with a really friendly smile, why would he then need for you to sign on the line underneath all that pointless small print? Ken wouldn't do that, but that other responder would. Interesting.
There is a legal rescindence period (usually several days) that offers the signee the opportunity to read a contract thoroughly. Within that period, the contract may be cancelled for any reason, including a discrepancy with what any employee had said or was accused to have said. One solution would be to bring a tape recorder, then ask the employee to read the entire contract from beginning to end at the checkout line. Most people, however, take personal responsibility for my signature by choosing to read the contract.
There are nice people like Josey that find it a bit easier to blame other's before taking responsibility for their word. Nice people like this sometimes have an obsession with expressing an opinion which neither has anything to do with the subject, nor offers any competent solution. There is a personality correlation between the inability/refusal to read a contract and the attacking of other's whom take responsibility for their word. Josey is only exercising his prerogative to do this. I, however, hesitate conducting myself as Josey chooses, as I would appear precariously similar to a coward hiding behind a monitor while displaying a weak self esteem generated by what no one could really care less about. Josey is cool, though, and is nothing like that.
The Outlaw Josey Wales
Golden Meadow,United States of America
kenny the other members have left you
#5Consumer Comment
Wed, October 24, 2012
it appears you are the only one left, give up and so will I
IntheKnow
New Jersey,USA
BBY lies and Consumer Ignorance the Norm
#5Consumer Suggestion
Wed, October 24, 2012
Old news. "The sales pitch." You succumbed. These are sales clerks whose only agenda is to sell the plans because they will not have jobs if they don't. Managers get bonused on store plan performance. Clearly the mouse print is meant to deceive. If it wasn't, then the main terms of the plans would be posted on signs in the respective areas. Cancel the plans.
Ken
Colorado,USA
Be sure to read the WRITTEN warranty you got with your purchase...
#5Consumer Suggestion
Tue, October 23, 2012
It's sad the minimum wage check out people don't know the written policy...that leaves it up to the customer to read it and determine if it's what is really what they want.
IF, they violated the terms of the WRITTEN agreement, pursue it through the BBB and if appropriate, small claims court.
This is the reason a WRITTEN agreement supercedes all else to head off the he said, she said, later.