Complaint Review: Best Buy.com - Best Buy Stores

I am writing in behalf of my elderly mother who uses my computer when needed. She ordered a computer on August 27, 2003 online, for which she was to receive a rebate of $150. After continuous phone calls, and driving back and forth to the store in our area, which cannot help her since it was purchased over the internet, they have not yet honored the rebate promised her.

Since she does not have internet access, she has attempted in every other way to contact them. She has sent all of the required forms and receipts for her printer and monitor to them, but they continue to make excuses. She has her order number and item descriptions available if needed. We hope she can receive some help on this bad deal from 'Best Buy!' Thank you very much for allowing our post.

Jeanne and Joanne
61103, Illinois
U.S.A.