Complaint Review: Best Buy.com

I purchase a palm pilot online through BestBuy.com and they offered a free Mp3 Audio Kit with the purchase. I use audio with my business so it was a selling point for me to purchase the palm that the free kit came with instead of the any other palm. When I checked out with my purchase it gave me the option to add a service plan, and other accessories to my cart but not a free audio kit. I assumed it was automatically installed or shipped with the package, that is why it was not on the order to add to cart. Well that is what I get for assuming. I got he palm and not free audio kit was with it and when I went online I did not see the offer so I can retrace my steps. I contacted Best buy about this and here is their reply.

> ----- Original Message -----
> From: "Customer Care, Best Buy"
> To:
> Sent: Friday, August 13, 2004 12:40 PM
> Subject: E-Mail Follow-Up Regarding Order # BBY01- / Case #
> 12153879
>
>
> > Lindsay,
> >
> > Thank you for contacting Best Buy about your recent online order. I'm
> > Marshall with Customer Care.
> >
> > We appreciate your concern about receiving the free promotional item.
> >
> > In order to receive the free palmOne MP3 Audio Kit which was offered
with
> > the purchase of Palm-Tungsten C Handheld Organizer-Graphite-Tungsten C,
> both
> > items needed to be in the shopping cart when submitting the order. If
the
> > palmOne MP3 Audio Kit was not included in the purchase, we are unable to
> > provide it to you as we have exhausted our inventory of this item and it
> is
> > no longer available. We apologize for any inconvenience that this may
> have
> > caused.
> >
> > We look forward to your next visit to one of our stores or to
> > www.BestBuy.com . Please do not hesitate to
> > contact us with additional questions or concerns.
> >
> > Best wishes from Best Buy,
> > Marshall and the Customer Care Team

I replyed back to them once a day for 3 days and failed to get a responce. I told them that it is unacceptable that they do not abid eby their promotion and I got baited. Lesson learned I will never shop at best buy again.

Lindsay
Atlantic Beach, Florida
U.S.A.