Complaint Review: Best Buy Culver City

I hate Best Buy after an experience with their service department. We brought in an Ipaq that had a very visable crack in the screen. We were told that it would cost $24.95 to diagnose the problem, but that $24.95 would be applied to the cost of the repair. We thought fine since we didn't really care about what it cost, we just wanted it fixed. So anyway, they jerk us around for 4 weeks before it is FINALLY back in the store (many calls from us to them of "oh, definitely will be back tomorrow....oh, we didn't get our shipment, but try 2 days from now). So when we go to pick it they just hand us the box. They weren't even going to check it! So we open the box up and the screen is still visably cracked! I say to them we're not paying for this, it's not fixed. So the guy says well, we can't test it to see if it is fixed since it is not charged. I'm like no freakin' way am I paying for this, you can still see teh crack in teh exact same spot! So we go out to the car and get the charger (which we had left in there from when we dropped it of). Big shocker, it was still cracked and didn't work.

So this is where it gets fun. If nothing else I am pissed that they didn't fix it and they had it for 4 weeks. So, I'm thinking they are going to offer us at least an apology on this. NOPE! They have the audacity to tell us that they will do us a favor and not charge us the $197 that it cost to have it fixed for the new screen. I said what screen! It was still the same cracked one. They couldn't charge us for something that wasn't even done! He said that the company they sent it out to said it was fixed and was charging them that so he was doing us a favor by not charging it to us! I'm sorry, but I was not the one who subcontracted this out to a crappy company to be repaired. It was their responsibility to get this fixed at a reputable place. So anyway, I say I'm not paying the $24.95 either because nothing was done to it. He says that this fee was non-refundable! I said that's bull because it was supposed to be applied to the total when it was fixed. He says that since it wasn't we had to pay it! Now, if I had been given a call and said that it cost to much to have it fixed and I CHOSE not to have it fixed, that would be fine. But they accepted it with the agreement that it would be fixed, which they did not do.

I was just so pissed I paid it and walked out with my Ipaq. I have yet to return there, and never will. I sent it off to HP to get it fixed and they sent out free shipping materials and paid all of the shipping and it cost us about $100 less than what Best Buy quoted! They got it back to us within 2 weeks too!

As for your camera, once you bring it back the third time, that's when they say that you get a new one. Lame huh? Obviously they never fixed it the first time. I bet he just said that it was only cleaned so then when you do bring it in the third time he can say the first time was only a cleaning! Then when they replace your product it isn't with the same quality. I had some speakers that had a buzzing from the day I bought them. I brought them in 3 times (like they can fix speakers) and on the third time I did get new speakers, but ones that were worth a lot less. I should have never gone back after that, but I was stupid and figured I'd give them a second chance....just chose not to purchase anymore warranties.

I hate Best Buy after an experience with their service department. We brought in an Ipaq that had a very visable crack in the screen. We were told that it would cost $24.95 to diagnose the problem, but that $24.95 would be applied to the cost of the repair. We thought fine since we didn't really care about what it cost, we just wanted it fixed. So anyway, they jerk us around for 4 weeks before it is FINALLY back in the store (many calls from us to them of "oh, definitely will be back tomorrow....oh, we didn't get our shipment, but try 2 days from now). So when we go to pick it they just hand us the box. They weren't even going to check it! So we open the box up and the screen is still visably cracked! I say to them we're not paying for this, it's not fixed. So the guy says well, we can't test it to see if it is fixed since it is not charged. I'm like no freakin' way am I paying for this, you can still see teh crack in teh exact same spot! So we go out to the car and get the charger (which we had left in there from when we dropped it of). Big shocker, it was still cracked and didn't work.

So this is where it gets fun. If nothing else I am pissed that they didn't fix it and they had it for 4 weeks. So, I'm thinking they are going to offer us at least an apology on this. NOPE! They have the audacity to tell us that they will do us a favor and not charge us the $197 that it cost to have it fixed for the new screen. I said what screen! It was still the same cracked one. They couldn't charge us for something that wasn't even done! He said that the company they sent it out to said it was fixed and was charging them that so he was doing us a favor by not charging it to us! I'm sorry, but I was not the one who subcontracted this out to a crappy company to be repaired. It was their responsibility to get this fixed at a reputable place. So anyway, I say I'm not paying the $24.95 either because nothing was done to it. He says that this fee was non-refundable! I said that's bull because it was supposed to be applied to the total when it was fixed. He says that since it wasn't we had to pay it! Now, if I had been given a call and said that it cost to much to have it fixed and I CHOSE not to have it fixed, that would be fine. But they accepted it with the agreement that it would be fixed, which they did not do.

I was just so pissed I paid it and walked out with my Ipaq. I have yet to return there, and never will. I sent it off to HP to get it fixed and they sent out free shipping materials and paid all of the shipping and it cost us about $100 less than what Best Buy quoted! They got it back to us within 2 weeks too!

As for your camera, once you bring it back the third time, that's when they say that you get a new one. Lame huh? Obviously they never fixed it the first time. I bet he just said that it was only cleaned so then when you do bring it in the third time he can say the first time was only a cleaning! Then when they replace your product it isn't with the same quality. I had some speakers that had a buzzing from the day I bought them. I brought them in 3 times (like they can fix speakers) and on the third time I did get new speakers, but ones that were worth a lot less. I should have never gone back after that, but I was stupid and figured I'd give them a second chance....just chose not to purchase anymore warranties.

I hate Best Buy after an experience with their service department. We brought in an Ipaq that had a very visable crack in the screen. We were told that it would cost $24.95 to diagnose the problem, but that $24.95 would be applied to the cost of the repair. We thought fine since we didn't really care about what it cost, we just wanted it fixed. So anyway, they jerk us around for 4 weeks before it is FINALLY back in the store (many calls from us to them of "oh, definitely will be back tomorrow....oh, we didn't get our shipment, but try 2 days from now). So when we go to pick it they just hand us the box. They weren't even going to check it! So we open the box up and the screen is still visably cracked! I say to them we're not paying for this, it's not fixed. So the guy says well, we can't test it to see if it is fixed since it is not charged. I'm like no freakin' way am I paying for this, you can still see teh crack in teh exact same spot! So we go out to the car and get the charger (which we had left in there from when we dropped it of). Big shocker, it was still cracked and didn't work.

So this is where it gets fun. If nothing else I am pissed that they didn't fix it and they had it for 4 weeks. So, I'm thinking they are going to offer us at least an apology on this. NOPE! They have the audacity to tell us that they will do us a favor and not charge us the $197 that it cost to have it fixed for the new screen. I said what screen! It was still the same cracked one. They couldn't charge us for something that wasn't even done! He said that the company they sent it out to said it was fixed and was charging them that so he was doing us a favor by not charging it to us! I'm sorry, but I was not the one who subcontracted this out to a crappy company to be repaired. It was their responsibility to get this fixed at a reputable place. So anyway, I say I'm not paying the $24.95 either because nothing was done to it. He says that this fee was non-refundable! I said that's bull because it was supposed to be applied to the total when it was fixed. He says that since it wasn't we had to pay it! Now, if I had been given a call and said that it cost to much to have it fixed and I CHOSE not to have it fixed, that would be fine. But they accepted it with the agreement that it would be fixed, which they did not do.

I was just so pissed I paid it and walked out with my Ipaq. I have yet to return there, and never will. I sent it off to HP to get it fixed and they sent out free shipping materials and paid all of the shipping and it cost us about $100 less than what Best Buy quoted! They got it back to us within 2 weeks too!

As for your camera, once you bring it back the third time, that's when they say that you get a new one. Lame huh? Obviously they never fixed it the first time. I bet he just said that it was only cleaned so then when you do bring it in the third time he can say the first time was only a cleaning! Then when they replace your product it isn't with the same quality. I had some speakers that had a buzzing from the day I bought them. I brought them in 3 times (like they can fix speakers) and on the third time I did get new speakers, but ones that were worth a lot less. I should have never gone back after that, but I was stupid and figured I'd give them a second chance....just chose not to purchase anymore warranties.

I hate Best Buy after an experience with their service department. We brought in an Ipaq that had a very visable crack in the screen. We were told that it would cost $24.95 to diagnose the problem, but that $24.95 would be applied to the cost of the repair. We thought fine since we didn't really care about what it cost, we just wanted it fixed. So anyway, they jerk us around for 4 weeks before it is FINALLY back in the store (many calls from us to them of "oh, definitely will be back tomorrow....oh, we didn't get our shipment, but try 2 days from now). So when we go to pick it they just hand us the box. They weren't even going to check it! So we open the box up and the screen is still visably cracked! I say to them we're not paying for this, it's not fixed. So the guy says well, we can't test it to see if it is fixed since it is not charged. I'm like no freakin' way am I paying for this, you can still see teh crack in teh exact same spot! So we go out to the car and get the charger (which we had left in there from when we dropped it of). Big shocker, it was still cracked and didn't work.

So this is where it gets fun. If nothing else I am pissed that they didn't fix it and they had it for 4 weeks. So, I'm thinking they are going to offer us at least an apology on this. NOPE! They have the audacity to tell us that they will do us a favor and not charge us the $197 that it cost to have it fixed for the new screen. I said what screen! It was still the same cracked one. They couldn't charge us for something that wasn't even done! He said that the company they sent it out to said it was fixed and was charging them that so he was doing us a favor by not charging it to us! I'm sorry, but I was not the one who subcontracted this out to a crappy company to be repaired. It was their responsibility to get this fixed at a reputable place. So anyway, I say I'm not paying the $24.95 either because nothing was done to it. He says that this fee was non-refundable! I said that's bull because it was supposed to be applied to the total when it was fixed. He says that since it wasn't we had to pay it! Now, if I had been given a call and said that it cost to much to have it fixed and I CHOSE not to have it fixed, that would be fine. But they accepted it with the agreement that it would be fixed, which they did not do.

I was just so pissed I paid it and walked out with my Ipaq. I have yet to return there, and never will. I sent it off to HP to get it fixed and they sent out free shipping materials and paid all of the shipping and it cost us about $100 less than what Best Buy quoted! They got it back to us within 2 weeks too!

As for your camera, once you bring it back the third time, that's when they say that you get a new one. Lame huh? Obviously they never fixed it the first time. I bet he just said that it was only cleaned so then when you do bring it in the third time he can say the first time was only a cleaning! Then when they replace your product it isn't with the same quality. I had some speakers that had a buzzing from the day I bought them. I brought them in 3 times (like they can fix speakers) and on the third time I did get new speakers, but ones that were worth a lot less. I should have never gone back after that, but I was stupid and figured I'd give them a second chance....just chose not to purchase anymore warranties.