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  • Report:  #1258064

Complaint Review: Best Buy

Best Buy Customer Service Sucks St. George Utah

  • Reported By:
    Brenda — Roosevelt Utah USA
  • Submitted:
    Wed, September 30, 2015
  • Updated:
    Wed, September 30, 2015

I was in St. George, Utah recently for a vacation.  I went into Best Buy to see if they sold a docking station for my EPad Transformer TF101 tablet.  When I entered the store I noticed two gentlemen at the check station ( when there should only be one).  I went back to the tablet section to look.  I did see one employee helping a man with a laptop purchase.  Twice their was a second employee join the first one in helping the man with a laptop.  I wondered around looking for someone to ask for help.  I circled two isles about four times.  I even seen one young employee look right at me and turned away.  I had been in the store for approximately twenty five minutes and finally a sales person asked if he could help.  I explained what I was looking for and he promptly told me they didn't have what I was looking for and won't ever get it in.  I tried showing him the tablet (I had it with me) and he stated that he "didn't need to see it they didn't have what I was looking for".  I then asked if they had a universal case that would fit this tablet and he said "we don't have anything in this store for your tablet".  He sounded like he was being put out by even having to ask me if he could help me.  He was very rude, blunt and not friendly at all.

The next day my husband and I went in to get information and purchase a mobile hotspot since my husband is a truck driver.  We waited for approximately 20 minutes again and watched while several employees looked our way and then turned and helped people that had entered the store after us.  We were looking to purchase the mobile hotspot and also a television which would have paid a decent commission to anyone who would have helped us.  But because they didn't want to help us we went to a different electronics store and made our purchase there.  I will not shop a the Best Buy in St. George, Utah ever again.  I guess if you don't look like you have money they don't need your business.

1 Updates & Rebuttals


MARKWW01

Houston,
Texas,
United States of America

MOBILE HOTSPOT

#2Consumer Suggestion

Wed, September 30, 2015

If you have a android phone your carrier has a hotspot connection, some are free some cost but cell phone carrier can do the hotspot for you. Also many restaurants and stores have free wi-fi.   

 

Why don't you ask the truck company to do hot spot if they have global tracking 

 

Have a great day also  look at amazon they have products your looking for.

 

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