2015-04-24
We have purchased all of our iphones through best buy. We have always bought the warranty offered which was 14.99 a month and covered phones for pretty much all damage. When we upgraded to the 5s, in December 2013, we continued the warranty. No where on any of the paperwork did it indicate that anything had changed and the employee didn't say that it had.
18 months later (yesterday) the home button is broken on my daughters phone. We go in to get it fixed. BAMM $150 deductible for them to even look at it. I comb my paperwork and no where does it say that. Just that repair could be subject to "fees" way down in there. Not a mention of $150 for everything regardless of the problem What a ripoff. told tough luck. Feel scammed. Called and immediately cancelled warranty on ALL phones. Will not be doing business with them again.