I am not happy with the way the Geek Squad treated me at Best Buy today around 6:15 pm (
19555 W Bluemound Rd, Brookfield, WI 53045). I have an old iPhone 4s that's pins or whatever stopped working. When I took it in the man wouldn't even try and fix it - he just said to go to the Apple store. I cannot just go to the Apple store. I do not want to pay $4 and waste even more time going on a Milwaukee bus. Recently last Friday, according to the news on Fox 6, there were bullets shot at one of those buses, one that went through a windshield as well. Do they really think I as a civilian want to risk my safety to go all the way there?
The man tonight working for Geek Squad wasn't very helpful or even very polite. He was a no nonsense person with a straightforward tone of voice who didn't care about my bad situation. I am tired of interacting with rude, unhelpful people in my life and I've had enough. I want a manager to tell this man he needs to be more helpful and more polite to customers. I cannot afford a new phone right now but that is out of my control. I wanted Geek Squad to tell me what was wrong with my phone but the agent didn't help with anything. I thought that was very poor on his part and now I have a phone that barely charges. It is rude service and so please avoid Geek Squad at this store in Brookfield, WI!