Best Buy / Geek Squad Geek Squad is comprised of incompetents Whitehall Pennsylvania
We had purchased a 50in Plasma television which was to be delivered and set-up by the Geek Squad. Although they were prompt in calling our home to arrange the date, they never showed. In calling them during the afternoon time slot that was supposed to be the delivery time, the account was noted cancelled. "Do not re-open."
They have the money for the televsion, the warrantee service, and the delivery charge, which totals in the thousands. As of this writing, they still can't confirm what occurred. We can't even get them to confirm a delivery date or time.
This complaint has gone up the ladder to the manager level, but still not verification. They have a 'don't call us, we'll call you' attitude. After all they have other NEW customers to rope in.
We'll keep you updated.
Soon to be former best buy consumer
Lehigh Valley, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Soon to be former best buy consumer
Easton,Pennsylvania,
U.S.A.
Late is better than never
#3Author of original report
Thu, December 11, 2008
The re-rescheduled delivery did occur smoothly. They took the old TV although they "didn't know" that it had been requested (was part of the service anyway.) Now, the new Plasma TV works great. No complaints.
Lesson to be learned: Confirm everything in writing if you can (and plan secondary back-up dates in case)
Soon to be former best buy consumer
Easton,Pennsylvania,
U.S.A.
They promised today, but....
#3Author of original report
Mon, December 01, 2008
Well, another update. We complained and the 'manager' said that they would deliver today, Dec 1st. It's zero hour plus 3-1/2 hours. Magnolia (the people responsible for delivering) now says it knows nothing about any order or delivery.
We called Best Buy again. Now, the Store Manager will personally deliver! Within 30minutes, he called back to say no-one can deliver.