Complaint Review: Best Buy / GEEK SQUAD Warranty

Best Buy and GEEK squad  service contracts RIP OFF

GEEK squad service contracts are a Rip Off Not only did thier technician have to come out 4 times for a repair that never got fixed...spanning over 4 months... The technician took some type of knife and tore up the freezer lining, leaving a sharp edge that cut my wifes hand. The technician butchered the job ( i will be posting pictures on another site)

The replacement that I had to drag out of them took another 2 months When they finally said they would replace it. It got WORSE.

They told me that my Refrigerator wasn't available in the warehouse so they could only give us a gift card for $1300 when the refrigerator replacement cost is $2789. I explained that the same refrigerator is available to pick up at multiple stores near me. This didnt matter to Donna the Geek Squad rep. She said it didnt show on her computer ( LOL) so there was nothing they could do.

Worst service ever!!!! We will be going to multiple stores and showing customers how Best Buy and Geek Squad takes care of thier customers.

they make millions off of customers with the fees on these warranties and when it comes to paying on a claim they just screw the customer.